Position:

Customer Support Specialist (Partnership Sales Coordinator)

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

Partnership Coordinator

We are seeking a Partner Sales Coordinator to support and scale our global partnerships organization, with a strong focus on partner renewals, account health, and enablement. This highly collaborative role sits at the intersection of partner account operations, renewals readiness, and partner marketing execution, ensuring partners remain engaged, supported, and positioned for long‑term success.

What You Will Be Doing:

Partner Renewals & Account Health

• Own renewal readiness support for assigned partners, ensuring renewals are proactive, informed, and well‑executed.

• Track and manage:

  • Contract terms and renewal dates

  • Usage, engagement, and performance indicators

  • Key milestones tied to renewal success

• Prepare renewal summaries and renewal support materials, including:

  • Account health snapshots

  • Value realization and usage insights

  • Partner activity and engagement history

• Identify and flag renewal risks early (low engagement, inactivity, missing enablement, contract complexity) and coordinate mitigation actions with Partner Managers.

• Support renewal execution workflows, including internal handoffs, approvals, partner communications, and post‑renewal follow‑up.

• Maintain accurate renewal status, notes, and outcomes in CRM and internal systems.

Partner Account Support & Enablement

• Support partner onboarding, including enablement coordination, documentation, and internal alignment.

• Act as an ongoing point of coordination between partners and internal teams to ensure partner needs are addressed in a timely manner.

• Assist in preparing materials for partner business reviews, renewal discussions, and planning conversations.

• Help ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle—not just at launch.

Partner Marketing & Co‑Selling Enablement

• Develop and maintain partner‑ready marketing and enablement content to support co‑selling and renewal value, including:

  • Blog posts and partnership announcements

  • Case studies highlighting partner‑driven outcomes

  • Webinar, event, and enablement materials

• Build and update partner messaging toolkits, such as:

  • Solution briefs and presentations

  • Demo narratives and customer‑facing assets

  • Partner pages on the company website

• Support execution of joint go‑to‑market efforts with partners (co‑branded campaigns, webinars, events, industry activations), with a focus on consistency and repeatability rather than owning strategy.

Partner Content & Website Management

• Assist in preparing materials for partner business reviews, renewal discussions, and planning conversations.

• Help ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle—not just at launch.

• Help ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle—not just at launch.

• Organize and continuously update partner‑related sections of the company website, including:

  • Partner listings and profiles

  • Webinar recordings and event information

  • Blogs, case studies, and downloadable resource