Bilingual Customer Care Specialist

Are you passionate about helping others? If so, we want you on our team!

 

MOHELA is looking for team members who will provide exceptional service and support to our customers.

• Must live within 1 hour of Fishers, IN or Wilkes-Barre, PA
• Bilingual applicants fluent in both English and Spanish can earn a bilingual differential of $1.00 an hour after training with passing assessment results.
• All interviews will be video calls conducted via Microsoft Teams.
• Next training class available 11/10/25.

 

JOB DESCRIPTION:

As a Customer Care Specialist, you’ll play a critical role in assisting our customers as they navigate successful management and repayment of their loans.  By speaking with our customers on both inbound and outbound calls you will be the voice of MOHELA, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable.

 

As a hybrid employee, your schedule will include a mixture of remote work-from-home and in-office scheduling.

 

During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 4 weeks), but you will be required to report in-office 1 day per week the first three weeks of the training period and the last full week to complete the phone training portion of the curriculum and ensure you have hands on support. Exact dates of the in-office requirements will be provided to you prior to the training class.

 

POSITION DETAILS:

• Job Type:
  • Remote/Hybrid
  • To support the onsite requirement, applicants must live within 1 hour of Fishers, IN or Wilkes-Barre, PA.
• Start Date:
  • November 10, 2025
• Compensation: 
  • $16 per hour + Full Benefits Package and generous Paid-Time-Off.  There is also eligibility for a monthly performance-based incentive after the training period. Bilingual applicants fluent in English/Spanish can also earn a $1 per hour differential with passing assessment results. 

  

SCHEDULE:

During New Hire Training: Monday-Friday, 8:00 AM – 5:00 PM EST

(training period = 4 weeks)

 

After New Hire Training one of the following shifts will be assigned. You must be available to work both shifts as availability will be based on business need at the time New Hire Training ends. 

 

During your interview, you will be asked to confirm your availability for both shifts.  Performance and Attendance during New Hire Training will be a consideration in shift assignment. 

 

 

 

SHIFT ONE

• Monday – Tuesday, 12:00 PM – 9:00 PM
• Wednesday – Thursday, 9:00 AM – 6:00 PM
• Friday, 9:00 AM - 6:00 PM

 

SHIFT TWO

• Monday – Tuesday, 9:00 AM – 6:00 PM
• Wednesday – Thursday, 12:00 PM – 9:00 PM
• Friday, 9:00 AM – 6:00 PM

 

 

 

OFFICE AND TECHNOLOGY REQUIREMENTS:

MOHELA will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:

• Reliable high-speed internet– minimum of 100mbps download/ 10 upload speed and latency less than 50 ms.
• Wi-Fi, Hot Spot (i.e. 5G), satellite internet and/or shared internet connections are not actable. Internet connection must be hard-wired into equipment provided by MOHELA. 
• Designated, quiet home office space free from distractions and ability to remain engaged at the workstation for the full duration of the scheduled shift, except for standard breaks. 
• Computer equipment will be provided and