Senior Manager of Delivery Management

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.<br/>Creative OperationsWe are a creative family that works closely together to make sure our customers know every detail about our products before purchasing. We work on the intersection of art and science, mixing the creative freedom needed to deliver inspirational content with an acute business acumen that ensure our content translates into business results.We have a large variety of teams such as Creative Development, Styling, Photography, Catalogue Management, Logistics, Planning, Copy, Localisation, etc. - who make sure customers have an engaging, seamless and luxurious experience. We are focused on encouraging everyone to make the most of their talents and contribute to our collective growth.  PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!<br/>THE ROLEYou will be a Senior Manager reporting to the Head of Service Management within Creative Operations (CROPs).You will be managing a team of Production Delivery Managers who are responsible for the day-to-day service provided to our marketplace partners.Your vision and support will be key for the team to deliver on its service commitments and to evolve its ways of working and tools.Your role will be essential to unlock the full potential of the team and grow the set of very talented professionals we have currently onboard.<br/><br/> <h3>What you'll do</h3> <ul> <li>Work closely with the Head of Service Management to build the vision, priorities, and roadmap for the area;</li><li>Managing a team of diverse Production Delivery Managers and ensure they grow effectively over the defined career path:</li><li>Collaborate with the several service teams across Farfetch (Partner Service/Commercial/Operations) to manage complex service challenges;</li><li>Manage (with Operations, Technology and Creative Operations teams) a clear roadmap to improve structurally our ways of working and tools;</li><li>Manage and set challenging metrics / goals for the team, that keeps everyone engaged and ensures the delivery of an excellent level of service.</li></ul> <h3>Who you are</h3> <ul> <li>You have 8+ years of professional experience, a relevant part of these in roles managing service providing teams;</li><li> Proven influencing skills and experience in managing stakeholders at diverse levels of the organisation, namely at the senior layer;</li><li>You manage carefully when to focus on the high level / long term direction of the team and when to step in to solve the most urgent challenges;</li><li>You are naturally interested growing people and making the most out of the different profiles within a diverse team;</li><li>You are confident working at senior levels, with excellent engagement, verbal, and written communication skills both in Portuguese and English;</li></ul> <h3>Rewards &amp; benefits</h3> <ul> <li>Health insurance for the whole family, flexible working environment and well-being support and tools Extra days off, sabbacal program and days for you to give back for the communityTraining opportunities and free access to Udemy;</li><li>Flexible benefits program FARFETCH Equity plan.</li></ul> <h3>Equal opportunities statement</h3> <ul> <li>FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities. </li></ul>You will be a Senior Manager reporting to the Head of Service Management within Creative Operations (CROPs).You will be managing a team of Production Delivery Managers who are responsible for the day-to-day service provided to our marketplace partners.Your role will be essential to unlock the full potential of the team and grow the set of very talented professionals we have currently onboard.