Inside Sales Representative

Description

Provides specialized service to the customer by processing orders in a timely manner via telephone, fax, email and in person.

Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.

Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.

ESSENTIAL DUTIES and RESPONSIBILITIES:

· Processing customer orders in a timely manner by entering sales orders, work orders and purchase orders.

· Providing quotes as requested by customers.

· Assisting customers in resolving technical and logistical questions and problems

· Entering new customer information in computer database

· Maintaining current customer information in the computer database (Prelude)

· Issuing RGA’s for customer returns

· Working with vendors to acquire pricing and technical information as needed.

· Expediting customer orders 

· Filing customer purchase orders and other correspondence to maintain appropriate records

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

COMPETENCIES:

· Proficient in fluid power systems

· Proficient in Microsoft Office Suite

· Must be able to effectively communicate in both verbal and written formats.

· Highly organized

· Good follow through 

· Proficient in the use of office equipment including copier, scanner, and fax.

· Works independently and can prioritize workload appropriately.

· Team player 

QUALIFICATIONS:

· High school diploma or GED

· 2 Year fluid power degree or equivalent experience

· Must be 18 years of age or older

PHYSICAL AND MENTAL DEMANDS:

• Frequently required to sit at a desk/workstation for long period of time.
• Ability to work at a computer terminal for extended periods of time.
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear employees/clients via phone or in person.
• Body motor skills sufficient to enable incumbent to move around an office environment.
• Ability to analyze unique situations and develop appropriate response.
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT:

Office hours average 40 per week

Work performed in an indoor office setting.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.