Senior IT Business Analyst

This position reports through the Enterprise Product Delivery group’s Global Lab Systems (GLS) team aligned with the Planning, Inventory, and Manufacturing (PMI) track.  The primary focus of this role is to support the new Finished Goods’ (FG) formula life-cycle management domain. The new product area within the GLS team will serve a global user base within the R&D, Quality, Manufacturing, and Operations functions spanning the Global Supply Chain and Performance Coatings Group divisions. This key role will serve as a core member of the FG BOM delivery team throughout the kick-off, Global Design, roll-out, run-the-business, future integrations, and continuous improvement phases.

Serving as a primary contact for the cross functional delivery team, this Sr Business Analyst role will support and drive the GLS team’s strong focus on Global Design by aligning and maintaining quality solutions, consistently, across the globe to develop new capabilities and features.  To be successful, the incumbent will work closely with product owners, subject matter experts, and end-users within the GLS team and throughout the SW IT, R&D, Quality, Operations, and business communities. 

Essential Functions

Strategy and Planning

• Develop strong knowledge of the formulation application and the business needs.
• Perform in-depth analysis of complex business rules and processes.
• Troubleshoot issues, provide recommendations on issue resolution.
• Assist in the development of solutions leveraging design thinking and global design standards.
• Assist with user access and formula security.
• Ability to work with large amounts of data (Excel & Oracle database).
• Run ad-hoc reports, test system enhancements, document processes (existing and future).
• Coordinate with project stakeholders on the delivery/roll-out of enhancements, upgrades, and ERP integrations.
• Work with management to generate quarterly work plans.
• Protect all intellectual property of the organization. 
• Participate in decision making according to established guidelines, standards, and procedures.
• Research tools to identify those that can best help serve the needs of clients.
• Mentor other team members to knowledge share on system functionalities and settings.

Acquisition and Deployment

• Handle application deployment including training of end users.
• Work with cross functional teams to deploy the solution aligned with ERP integrations.
• Identify and deploy system solutions that simplify and improve processes.

Operational Management

• Drive projects and solutions ensure business success and quickness to market as it relates to formulation, formula components, mass changes, formulation transfers, and data integrity. 
• Provide end user support through accurate recording and timely resolution of incidents, including global customers, at all levels of the organization.
• Perform and manage project work as requested by the business community or as necessitated by other SW systems and interfaces.

Incidental Functions

• Prepare and lead presentations as requested.
• Research or prototype new tools and/or technologies.
• Assist with other projects as necessary to contribute to efficiency and effectiveness of the teamwork.

Formal Education & Certification

• Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business)

Knowledge & Experience

• 5+ years IT experience.
• Background in chemistry preferred.
• Working knowledge of SW IT systems integration practices preferred.
• Experience being able to develop functional specifications to provide technical direction. 
• Some experience with a technical background such as SQL a plus. 
• Knowledge of R&D and Operations experience a plus.
• Knowledge of phases of the software development life-cycle.
• Hands-on experience developing and executing test cases and test plans.
• Ability to learn, understand and apply new technologies.
• Demonstrable experience analyzing, troubleshooting and designing solutions to issues.
• Fluency in any foreign language preferred.

Personal Attributes

• Strong written and oral communications skills.
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Strong systems/process orientation with demonstrated analy