Attorney Relations State Docket CSR

Req ID: 458497 

 

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

 

Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development  * Hiring Immediately 

 

BASIC PURPOSE: The Attorney Relations Customer Service Representative will be responsible for maintaining docket of cases weekly and obtaining updates on those cases in a timely manner. Making sure attorneys are performing to standard.

 

JOB FUNCTIONS:

Includes duties that the employee must be able to perform, either unaided or with the assistance of a “reasonable accommodation.”

• To provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls

• To obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system

• To recognize any case that may need specific actions to be taken and properly notifying Supervisor/Manager

• To precisely input any information given by courts or attorneys into the computer system

• To properly complete various forms of paperwork needed to handle the case in the best possible manner

• To zero out docket weekly

• To perform other duties as assigned by team lead/Supervisor when needed

• To arrive on time and stay for the duration of your scheduled shift

• To maintain proper records of attendance by correctly using the Paycom system

• Report to Supervisor/Manager

 

QUALIFICATIONS:

Education Requirements

• High School Diploma (or GED) required

Professional Experience

• 2 years customer service experience preferred

Licenses, Certificates, Credentials, and Other Requirements

• Must be able to type at least 30 WPM
• Must be able to operate a computer, use the internet and be familiar with 10-key
• Familiarity with Microsoft Office

Skill Sets

• Excellent verbal and written (both typed and handwritten) communication
• Highly self-motivated and results oriented
• Ability to perform in a high-energy, dynamic and team-oriented environment
• Strong phone presence and ability to handle a high volume of calls

 

POSITION REQUIREMENTS:

       Physical Requirements

• Must be able to sit eight hours a day

• Must be able to type at a computer for eight hours a day, inputting and updating information

• Must be able to hear/speak with a customer via phone

• Must be able to review, analyze, and communicate information contained on a computer screen

Work Location

• Remote

• This location is subject to work in office at the request of the employer.

Work Schedule

• Monday- Friday from 8-5. Schedule as assigned.

Job Function(s): Corporate 

 

Love’s Travel Stops is the nation’s industry-leading travel stop network. For 60 years, we’ve provided customers wit