Senior Manager - Identity and Access Management (IAM)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology 

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

Team

ServiceNow is building a next generation Identity and Access Management (IAM) team. We need someone with skills in IAM including, PAM (Privileged Access Management), IGA (Identity, Governance and Administration), IdP’s (Identity Providers), software development, and technical program leadership. This is a fantastic opportunity to work across the organization and deliver high quality solutions with great visibility. Join us to help drive ServiceNow’s next generation solutions!

Role

• Be a leader in ServiceNow's IAM program! Define, develop, and lead a world-class program team intended to align security controls based on business drivers, and risk.
• Drive security-related operational architecture and infrastructure changes to achieve the targeted security IAM standards.
• Report on ServiceNow IAM posture against established security metrics, and continually improve measured metrics.
• Foster collaboration and delivery of dependencies for the next gen IAM program's operation.
• Lead key project-based technical initiatives that improve overall ServiceNow IAM security posture.
• Provide status and knowledge sharing to all partners – while incorporating feedback on vision and delivery.
• Engage with risk and compliance teams across the organization to ensure a cohesive and meaningful IAM strategy is in place.

Qualifications

To be successful in this role, we need someone who has:

• Track record in driving delivery of complex technical IAM security programs across large organizations
• 10+ years of experience leading technical IAM information security projects/programs - analyzing and applying information security and risk management practices
• Ability to communicate complex IAM technical security details regardless of the audience's background
• In-depth knowledge of IAM frameworks; infrastructure, IAM applications, security risks and their mitigations
• Knowledge and experience with IAM design and modeling including risk assessment both at the application and organizational level.
• Planning, organizing, and negotiating skills across a large global organization
• Experience in agile delivery frameworks/methodology and in many facets of technical security and computing (mobile, servers, clients, web, cloud, etc.)
• Technical security experience in IAM products, protocols, access control mechanisms, data tier protections, and co