Technical Writer

You drive by (or through!) car washes every day, but have you ever thought about where they are made? Are you looking to work for a growing company in a safe and friendly environment that offers good pay, excellent benefits, paid holidays, and time off, as well as flexible work hours? Belanger Manufacturing, Inc. offers all that and more! Apply today for an opportunity to work with a great team.

 

Job Summary:

The person in this position is primarily responsible for creating technical documents for internal use at OPW Vehicle Wash Solutions (VWS) and external use by customers and distributors.  This involves explaining complex information, specifications, and processes in a manner that is appropriate to the audience and easy to understand in written form.  This person will work with Engineering and Technical Services team members to understand OPW VWS products throughout their development phase and through their life cycle to allow the accurate and efficient communication of information to match the needs of the reader.  This is conducted under the guidance of the Director of New Product Development.

 

Major Responsibilities/Activities:

• Generate new and maintain existing technical documents including but not limited to manuals for site planning, installation, startup, programming, service, and retrofit, parts sales catalogs, and product training materials.
• Study drawings, specifications, and prototypes to understand technology, operating procedure, and process sequence and detail to determine appropriate content for documentation.
• Utilize 3D CAD models to develop clear illustrations and pictorial content using exploded views with parts callouts and parts lists for technical documents.
• Generate and maintain parts catalog documents for new and existing products using 3D CAD data to support an online parts catalog system.
• Participate in the design process with engineering to stay in step as products develop and change to understand how to properly document requirements.
• Work hands-on with engineering and technical services to build, install, and maintain prototypes and machinery as needed to gain understanding of process steps.
• Conduct design reviews with stakeholders as necessary to review technical documents to ensure adequacy of documentation prior to new release and revision.
• Work with Product Management to generate technical sales documentation to help OPW VWS and distributor salespeople understand equipment features and capabilities.
• Write within the parameters of established manual templates in a voice and reading level appropriate for user.  Improve templates as required.
• Coordinate the initial translation and maintenance of technical documents into languages needed per customer requirements.
• Prioritize workload to best meet customer needs.
• Some travel, both domestic and international, is required.

Supervisory/Management Responsibilities: 

• Not applicable.

Education Requirements:

• A minimum of an Associate degree in Technical Communication, Mechanical Design, Electro-Mechanical, or related field is required.  Bachelor’s degree in Technical Writing, Communication, Journalism, or Engineering is preferred.

 

Experience Requirements:

• Requires 2 - 5 years o