Global Head of Institutional Credit Management (ICM) - MD

Background:

Institutional Credit Management (ICM) forms part of Citi’s Client organization and is formed of a workforce of c.4,000 people. The Client organization is dedicated to empowering our clients' growth by deeply understanding and anticipating their needs and by harnessing the full power of Citi. The organization takes a firmwide view of our client strategy, segmentation and coverage model to ensure every client receives the same high-quality coverage and delivery of services from every part of Citi.

The mission of ICM is to be a best in class in-business/first line of defense organization dedicated to the development and execution of an end-to-end wholesale credit management platform, working in partnership with the lines of business, independent risk and functions.

Experience:

The Global Head of Institutional Credit Management (ICM) must be focused on competitively positioning Citi as well as being execution oriented. This is inclusive of ensuring quality control standards for credit analysis and monitoring are met and providing critical production and control metrics to drive credit and portfolio actions. The Global Head of ICM will be responsible for responsible for addressing and discharging material regulatory requirements, including MRAs/MRIAs, and a high level of regulatory engagement. The Global Head of ICM will report to our Chief Client Officer. 

The Global Head of ICM will be a highly effective business leader that has deep knowledge of Citi’s portfolio and be capable of executing on the monitoring strategies and priorities.  He/she will have knowledge and insight of all Citi’s lines of business and geographies and will be able to drive the portfolio monitoring process.  Successful attributes will reflect prior experience with:

• Driving Growth/Leading Transformation:

  • Anticipating future shifts in global financial markets

  • Strategize to leverage emerging technologies for competitive advantage

  • Navigating evolving regulatory landscapes with agility and foresight

  • Guiding teams through rapid technological advancements

  • Anticipating future skills gaps and provides reskilling opportunities

  • Nurturing a culture of adaptability and innovation
     

• Stakeholder Management:

  • Managing external stakeholders – government, regulators, investors, analysts, media, shareholders, clients, public

  • Managing internal stakeholders – Board of Directors, CEO, EMT, cross-franchise leaders

  • Interacting with Board & Regulators on complex issues

  • Leading client relationships, sales & negotiations at a senior level

  • Leading significant cross business / function interaction and alignment
     

• Global Leadership, via:

  • Global Perspective: Leadership experience in global capacity, when leading global teams at scale / cross-borders / complex matrix organizations.  Ideally, by taking a broad view when approaching issues

  • Strategic Mindset: Seeing ahead to future possibilities and translate them into breakthrough strategies

  • Managing Ambiguity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

  • Courage: Stepping up to address difficult issues, transparently and timely
     

• Collaboration:

  • Building partnerships and working collaboratively with others to meet shared objectives

  • Instilling trust by gaining the confidence and trust of others through honesty, integrity, and authenticity

  • Balancing stakeholders by anticipating and balancing the needs of multiple stakeholders

  • Cultivates Innovation by creating new and better ways for the organization to be successful

• Crisis Management expertise includes, but not limited to:

  • Geopolitical events – war, pandemic, hyper-inflation, natural disaster

  • Continuity of business

  • Cyber-security

  • Data privacy
     

Functional Skills & Expertise:

• Credit Management

  • Bring a deep understanding of evolving technology trends

  • Have proficiency in emerging technologies and predictive analytics
     

• Risk Management Acumen

  • Integrating real-time data feeds for dynamic risk monitoring

  • Implementing predictive modeling for risk forecasting

  • Enhancing cybersecurity measures to mitigate emerging threats
     

• Innovative Thinking

  • Driving innovation in credit management processes and systems

  • Collaborating with appr