GPS Healthcare Coordinator- Bilingual Spanish

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

GPS Healthcare Coordinator- Bilingual Spanish

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Gps Intnl Center-International and Emerging Markets

                      

Job Code

U99895

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. 

Global Patient Services (GPS) is a unique department at Cleveland Clinic with ties all over the world. As a GPS Healthcare Coordinator- Bilingual Spanish , you will serve patients’ needs, touch lives and make everlasting impacts. Opportunities for promotions, managing international patient accounts, learning new skills and a supportive team will help you build a rewarding career, here at Cleveland Clinic.   

A caregiver in this position works onsite, Monday-Friday, 8:00am – 4:30pm.

  

A caregiver who excels in this role will:  

• Coordinate patient services and respond to a wide variety of patient requests for the International Patient including relationship management, appointments coordination, health system navigation, conflict resolution, intensive problem solving and risk mitigation, communications while assisting international patients and physicians, professional and administrative staff members.  

• Facilitate the coordination of care involving a broad spectrum of professional discipline, socioeconomic and cultural perspectives. 

• Assist international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process.  

• Interpret dialogue and written material from one language to another including interpreting patient histories, physician instructions to patient, and patient questions for physician, nurse-patient dialogue and conducting pre-operative or post-operative education. 

• Facilitate communication between providers and patients on the ramifications of accepting treatment or undergoing surgery. 

• Ensure that patients understand their illness, its treatment and their legal rights. 

• Interpret sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs. 

• Coordinate patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, x-rays, etc. 

• Collaborate with caregivers to coordinate appropriate response to requests utilizing second language skills. <