On Site Sales Delivery Lead Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 700,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Digital Inside Sales within Accenture Operations is focused on advertising products using outsourced tele sales operations. In partnership with marketing, we drive business growth through inbound and outbound calls. As the DIS Operations Lead, you will lead overall Operations delivery where Seller will provide the client services to the pre-existing customers, on their currently running Ad products and ad campaigns, by providing strategic advertising, advisory and backend support as after sales service.

Key Responsibilities:

Sales Operations:

• Review data to day program health and escalation point for deal specialist on funding allocation process
• Intake reporting analysist data insights to map the overall program objectives and plans of execution
• Lead, mentor, and motivate the inside sales team to achieve and exceed sales goals.
• Develop and implement sales strategies, processes, and best practices to improve efficiency and effectiveness.
• Foster a collaborative and inclusive team environment that encourages open communication and professional growth.

Business Operator:

• Determine operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/ benefit analyses.
• Leading high-performing teams while orchestrating complex, cross-channel digital strategies for market-leading brands.
• Defining user requirements; establishing production, quality, and customer-service standards; contributing information and analysis to the organization.
• Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing & completing action plans; driving process improvement initiatives & quality assurance programs.
• Accomplishes human resource objectives by recruiting, selecting, orienting, sales training, assigning, coaching, counseling and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Liaise with clients and deliver client asks.
• Coaching and mentoring supervisors/ Managers to enable them to effectively manage their teams.
• Conduct weekly/monthly/quarterly reviews with Sales supervisors.

Policy Adherence:

• Collaborate with relevant stakeholders to ideate. Drive the right team culture & ensure process compliance.

Performance Reporting and Analysis:

• Generate regular reports on metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve sales operations review processes and identify areas for enhancement.

Risk Management:

• Identify potential risks and proactively implement measures to mitigate these risks.
• Stay informed about industry best practices and evolving challenges.

Cross-functional Collaboration:

• Collaborate with other teams to align review practices with broader company objectives.

#LI-LATAM

Requirements:

• 10 years of experience in Sales Operations – Preferably in tech sales
• Expertise in driving efficiency, scalability and performance
• Experience analyzing sales data to identify trends, forecast revenue and guide strategies
• Minimum required English level: C1+
• High school diploma

The following skills are required to perform this role

• Strong coping, emotional resilience, and stress-management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed de