Health & Wellness Coach/Registered Dietitian

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.  

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”    

The Health Coach is responsible for delivering superior quality health coaching services to current and potential members, including the community. These services primarily center on presentations, health exhibits, multi-session programming and individualized health coaching at the Capital Blue Cross Connect Health and Wellness Centers. This position initiates and reinforces community-oriented health education activities by serving as a respected Capital Connect representative. The Health Coach may also provide health coaching and other health and wellness related services to employer group customers. The Health Coach evaluates existing program content, gaps in service offerings, and develops novel wellness related programming within the Capital Connect centers as part of the Health Promotion and Wellness department. This position does not have any supervisory responsibilities or direct reports; however, this individual provides feedback to Health Promotion and Wellness leadership to support health education initiatives. This input is primarily related to continuing trends in health education and wellness, evaluation of internal services, and meaningful proposals for new programs and services.

Responsibilities and Qualifications

• Operational Activities: Delivers specific health coaching, health education services, and multi-session programs. Assists as directed with creation of programs and services that address new topics in health promotion and wellness under the direction of Health Promotion & Wellness leadership. Supports health coaching services to members providing expertise for fitness assessments, personal training, general nutrition (Registered Dietitians are the only staff permitted to provide Medical Nutrition Therapy), and general health topics. Delivers health information through exhibits and presentations, as assigned by supervisor in professional and timely manner. Performs biometric screenings for members and the general public using equipment such as Cholestech machines and body composition analysis devices. Supports Plan’s marketing efforts through assisting in the design and preparation of materials for health promotion and wellness activities. Collaborates with other internal departments to effectively position health promotion and wellness as a “value-added” service to the customer. Refers members to applicable Capital programs and services in an effort to improve health, close gaps in care, and promote Capital tools and resources.
• Quality/Program Delivery: Reviews all health promotion and wellness programs and literature as appropriate to validate content, clarity and appropriateness for target audiences. Provides feedback from customers to Senior Health Education Consultant on delivered health education and wellness programs and services. Elevates identified issues/concerns from customers to supervisor in timely manner. Identifies quality issues impacting lifestyle management programs, recommending and potentially implementing steps to resolve issues. Offers suggestions for improvement in departmental processes. Employs workload management strategies to complete assignments within established timelines for projected service delivery.
• Evaluation & Reporting: Manages data and compiles reports on delivered health promotion and wellness programs and health coaching services conducted at Capital Connect or employer locations if applicable. Documents all health education activities in employer group database in accordance with established policies and desktop procedures. Delivers comprehensive activity reports to supervisor.
• Unit & Administrative: Assists in ordering supplies for health and wellness services offered at Capital Connect. Ensures all policies and procedures regarding PA DOH lab license and CLIA waiver are in accordance with CMS and DOH regulations.
• Accurately document all member interactions in current member management s