Property Manager (Multi-Building/Mixed Use Asset) – Hampton Plaza

Description

The Bernstein Companies is a privately held, vertically integrated real estate investment, development, and management firm headquartered in the Washington, DC metropolitan area. For more than 90 years, the company has successfully invested in, developed, and managed office, multifamily, and hospitality properties throughout the Mid-Atlantic and Midwest. Today, the firm's portfolio includes nearly five million square feet of commercial real estate.

Recognized for its long-term ownership philosophy, financial strength, and commitment to operational excellence, The Bernstein Companies continues to invest thoughtfully in its portfolio through capital improvements, technology, and process innovation. We believe our people are essential to that success and provide opportunities for talented professionals to make a meaningful impact within a collaborative, entrepreneurial environment.

Position Summary

The Multi-Site Property Manager is responsible for the overall operational, financial, and physical performance of Hampton Plaza, a landmark asset in Towson, Maryland, currently consisting of 206 residential apartment homes, approximately 329,000 square feet of commercial office space, and 1000 stall parking garage.

This role provides leadership and direction for all on-site operations, ensuring exceptional service to residential residents and commercial, office, and retail tenants while protecting and enhancing the long-term value of the asset. The Property Manager oversees daily property operations, partners closely with the Maintenance Supervisor and Assistant Property Manager, manages financial performance, identifies operational improvements, and ensures the property is maintained to the highest standards.

Ownership is committed to continued investment in Hampton Plaza and its operations. The successful candidate will identify opportunities to improve processes, and support operational initiatives that strengthen accountability, improve efficiency, and enhance the resident and tenant experience. As the property continues to evolve, this individual will play an important role in supporting capital improvements and operational changes that position Hampton Plaza for long-term success.

The ideal candidate is a hands-on leader who enjoys improving established operations, building strong working relationships, and taking pride in the long-term success of the property. This is a fast-paced, multi-building role that requires the ability to manage competing priorities and asset types simultaneously. This role offers the opportunity to make a meaningful impact within a stable organization that values collaboration, continuous improvement, and long-term ownership.

Essential Responsibilities

Property Operations

• Oversee the day-to-day operations      of the residential, commercial, office, and retail components of Hampton      Plaza.
• Establish operational priorities      that support ownership objectives and maintain high standards of property      performance.
• Ensure exceptional standards for      building appearance, cleanliness, maintenance, safety, and customer      service.
• Conduct regular property      inspections and proactively identify opportunities to improve operations,      efficiencies, and service delivery.
• Coordinate the efforts of the      management team, maintenance staff, housekeeping, vendors, and contracted      service providers to ensure seamless operations.
• Foster a culture of      professionalism, accountability, responsiveness, and teamwork.

Resident & Tenant Relations

• Deliver an exceptional customer      experience through responsive, professional service.
• Serve as the primary point of      escalation for complex resident and commercial tenant concerns.
• Build positive relationships with      residents, office tenants, vendors, and ownership representatives.
• Support resident retention and      commercial tenant satisfaction through operational excellence and      proactive communication.
• Promote a culture of hospitality      and service throughout the on-site team.

Leasing & Sales

• Lead sales and leasing across      residential units and commercial, office, and retail space to minimize      vacancy and downtime and maximize occupancy and revenue.
• Conduct ongoing market analysis      and competitive benchmarking to set pricing, incentives, and positioning      across all asset types.
• Drive the full leasing cycle —      marketing, tours, applications, screening, and lease execution — and      negotiate residential renewals.
• Support commercial and retail      lease transactions, renewals, and letters of intent in coo