Director, Segment Marketing, AMER

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.
 

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opporunity

The Director, Segment Marketing, North America is responsible for building and executing localized marketing programs that create and accelerate pipeline for the region.

They will lead a team of segment marketers and have high autonomy in tailoring global marketing initiatives for local markets while executing within an overarching global strategy. This role will be instrumental in defining and scaling Account-Based Marketing (ABM) efforts from the ground up and ensuring that field events, digital campaigns, and content strategies directly contribute to pipeline growth.

Key areas of responsibility include:

Regional Marketing Strategy & Execution

• Own and execute the segment marketing strategy in alignment with global marketing frameworks and regional sales priorities.

• Develop and scale an Account-Based Marketing (ABM) motion for strategic accounts in the region.

• Drive local activation of global digital campaigns through field events, webinars, paid media, and account-based experiences.

• Ensure that marketing programs resonate with our buyers in key segments and industries such as banking, retail, consumer products, and software.

Pipeline & Sales Alignment

• Work in tight collaboration with Sales Leaders to ensure marketing efforts align with pipeline generation goals.

• Own KPIs including pipeline created and influenced for the North America region.

• Serve as a key advocate for Enterprise sales teams, ensuring that solution marketing, corporate marketing, and digital marketing teams incorporate the region’s needs into global campaigns.

• Working closely with Marketing Operations, provide leadership and direction on building reporting and dashboards needed for the region and the team.

Field Events & Regional Campaigns

• Own execution of regional field events, including executive roundtables, partner and industry events, and regional summits.

• Collaborate with the global events team on our flagship Americas customer conference.

• Build relationships with strategic accounts, partners, and sales leaders to maximize event and campaign effectiveness.

Team Leadership & Stakeholder Management

• Act as a player-coach—leading by example while mentoring and supporting segment marketers.

• Influence and manage senior stakeholders in sales and marketing, ensuring strong cross-functional collaboration.

• Provide a feedback loop to global marketing teams, advocating for Americas market needs.

• Bring fresh ideas, drive change and transformation in our marketing strategy and approaches, build foundational processes to enable the team for faster and scalable execution. 

The Team

The Director, Segment Marketing, North America is a key driver of pipeline generation and acceleration for the North America region. This role is a "player-coach"— leading a team of Segment marketers in North America and also responsible for executing programs for some targeted accounts segments.

This leader will own regional marketing strategy and execution of field events, ABM, and localized digital campaigns to support regional sales objectives. They will work closely with global marketing teams to align campaigns with local market needs and serve as a key advocate for the North America sell