Sr. IT Engineer

What we’re building and why we’re building it. 

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. 

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

What we’re building and why we’re building it. 

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. 

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

What We Do:

As a Senior member of the IT Ops team, you’ll help us scale with the growth of Fetch. You’ll use SaaS platforms large and small to enable our staff to be efficient and productive, while keeping us secure. We value curiosity, learning from mistakes, and a can-do attitude.

What You’ll Do:

• Be on-site IT support at our office (at least two-three days a week)
• User Support and Troubleshooting
• Provide Level 2/3 support for identity, collaboration, and productivity tools
• Develop and maintain IT documentation, guides, and knowledge base articles
• Lead IT support efforts for incident response and root cause analysis
• System Optimization and Automation
• Identify opportunities to streamline IT processes through automation and scripting
• Assist in implementing new tools and solutions to improve IT service delivery
• Identity and Access Management (Okta)
• Manage and configure Okta SSO and MFA policies for user authentication
• Create and maintain user lifecycle workflows, including onboarding and offboarding processes
• Troubleshoot identity-related issues and maintain security compliance
• Integrate and manage third-party applications with Okta for SSO
• Atlassian Suite Administration (Jira, Confluence, Bitbucket)
• Administer Jira projects, workflows, permissions, and automation rules.
• Maintain Confluence spaces, user permissions, and best practices for documentation.
• Support Bitbucket configuration, repositories, and user access.
• Troubleshoot user and system issues and optimize tool performance.
• Administer SaaS apps and account access for the tools our team depend on including:
• Okta
• G Suite
• Atlassian (Jira, Confluence)
• Slack
• Zoom
• Apple (macOS, MDM, ABM, VPP)
• Microsoft (Windows 10, Azure AD, Office 365, Intune)
• AWS (IAM, Route 53)
• Be a technical resource for questions related to the above tools with the ability to produce an appropriate solution
• Applying best practice se