Digital Financial Partner - Pine Bush Branch

Description

Join a Purpose-Driven Team at Heritage Financial Credit UnionWhere Integrity, Excellence, Teamwork, and Community Matter!
Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in:

· Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.

· Excellence: We strive to provide our members with the best possible service.

· Teamwork: We believe that we can achieve more together than we can alone.

· Respect: We treat each other with dignity and respect.

· Community: We are committed to giving back to the communities we serve.

If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive employee benefits package, including a very generous PTO policy.

Rate of Pay: $23.00 - $26.00 per hour

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Answering all incoming member calls and addressing all needs, including placing members in appropriate accounts and consumer loan products and assistance with all digital enrollments for all HFCU products and services.
2. Responding to all digital inquiring and needs, including but not limited to chat, online account and loan requests as well as marketing leads
3. Proactively reach out to all new memberships established through line of business partners to assess needs and offer additional products and services as appropriate.
4. Required expertise on all products and services offered by HFCU
5. Demonstrate an ability to think critically to ensure best options are provided to members in both sales opportunities and meeting needs in general.
6. Cash handling and processing transactions.
7. Organize priorities, achieve monthly goals, and deliver quality work
8. Ability to function as Teller or Financial Service Representative to support branch needs
9. Demonstrate understanding and support of all HFCU initiatives for employee development. Actively participate in personal growth through use of tools and resources available to you.
10. Proactively look for operational enhancements and research options to present for process improvements to the Enhancement Committee. When applicable, partner with departments to brainstorm, design and implement approved enhancements.
11. Participate in organizational team projects, representing Retail in a professional and competent manner.
12. Mentor new hires
13. Performs other duties as assigned

PERFORMANCE MEASUREMENTS

Performance is measured against the competencies and goals as outlined in the Employee Performance Program, and established in partnership with the employee’s leadership. There are three levels associated with this position. Level will be determined through managerial assessment of employee and location specific business needs. Level 3 Demonstrates superior product knowledge. Requires no instruction in the completion of basic duties. Possess excellent needs bases selling skills. Demonstrates capability to handle all complex branch assignments.

Requirements

EDUCATION/CERTIFICATION: Customer service and sales experience. Notary License required or within 12 months of hire.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Previous call center experience a plus.
• Active listening and effective communication.
• Problem-solving abilities and technical support skills.
• HFCU product knowledge.
• Extensive customer service and sales experience (financial industry experience