Inside Sales Representative

WHO WE ARE

For more than 75 years, Douglas Dynamics has been North America’s premier manufacturer and upfitter of commercial work truck attachments and equipment. Our family of industry-leading brands — FISHER®, SnowEx®, WESTERN®, HENDERSON®, DEJANA®, and VENCO VENTURO® — is trusted for superior innovation, reliability, and performance.

Just as important as what we build is how we build it. We believe our people and culture are critical to our success. At Douglas Dynamics, you’ll be part of a team that values collaboration, continuous improvement, and empowered decision-making. We provide the tools, training, and support our employees need to thrive — because when our people succeed, so does our business.

When you join Douglas Dynamics, you become part of a tradition — and a future — where your ideas matter, your contributions are valued, and your growth is supported.

HOW WE DO IT

Our Core Values — Grow, Improve, and Engage — define who we are and guide how we work every day. We bring these values to life through our Winning Behaviors, which shape how we serve our customers, support one another, and succeed together:

• Be Customer & Results Driven – Consider the customer in everything you do and focus on meaningful outcomes.
• Anticipate the Possibilities – See around corners and embrace ideas that move our business forward.
• Collaborate & Care – Work together and support our customers, communities, and each other.
• Communicate Responsibly – Build trust through thoughtful listening and clear communication.
• Develop Self & Others – Take ownership of your growth while helping others do the same.
• Get Better Every Day – Continuous improvement is at the heart of how we work — every day.

THE ROLE

We are seeking an Inside Sales Representative to join our team and help drive our continued success. This role plays an important part in supporting our customers, strengthening our business, and contributing to the long-term growth of Douglas Dynamics.

HOW YOU WILL CONTRIBUTE

Manage relationships with customers via telephone and email communication. Maintain superior customer service by properly following up on all customer inquiries promptly, addressing customer concerns and directing customers to the correct department for any further investigation, and processing orders in a timely fashion.

HOW YOU’LL MAKE A DIFFERENCE

• Receive telephone calls and answer questions pertaining to inventory availability, order status, ship dates, vehicle applications, distributor location referrals, pricing, invoice inquiries, product inquiries, freight inquiries, promotions and programs, and literature requests.
• Process orders received via telephone, fax, e-commerce, e-mail, and postal mail into TCM (ERP System). Solicit sales of new or additional services. Maintain customer files via hard copy and electronic format.
• Help manage an effective and cost sensitive freight schedule by working closely with direct supervisor and scheduling coordinators.
• Maintain superior customer service by tracking missing orders, answering / correcting complaints concerning billing, service rendered, shipping errors, shipping damage and freight claims, shortages, and returning voice mail messages. Timely and thorough recording of pertinent errors into CARMA database and generation of RMA records when appropriate.
• Gather materials needed to produce (program/promotional) mailings to distributors. Ability to assist/manage/implement other projects as needed with minimal supervision.
• Follow all Douglas Dynamics safety rules; maintain safe work area and equipment. Promptly report or resolve any unsafe conditions.
• Follow all Company and department procedures and policies.
• Complete other reasonably