Maitre D' Outlet for Silversea Cruises

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

Position Summary

• Responsible for delivering high quality, efficient, individualized and technically excellent dining servicein his/her assigned outlet in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction.

Reporting Structure

• Reporting to the Restaurant Manager, Assistant Restaurant Manager (where applicable).2. Subordinates – Waiters, Service Assistants, Barista. 

Key Responsibilities

Responsibilities

• Provides guests with highest quality food and beverage service by managing and overseeing the foodand beverage operation in his/her assigned outlet.
• Ensures that assigned dining outlet is properly staff, stocked, set up and open as scheduled.
• Ensures that all tables in the assigned dining outlet are properly set up as per Silversea standards andthat the correct table linen is used.
• Ensures that the assigned dining outlet is properly closed as per Silversea standard procedures.
• On a rotational basis, prepares and maintains equitable and effective work schedule for Waiters Service Assistants and Baristas in his/her designated dining outlet.
• Prepares and maintains a fair In Port Manning schedule for the dining room team on a rotational basis and ensures that it is displayed in an area accessible to all dining room team members.
• Prepares and maintains on a rotational basis duty sign in sheets for each dining outlet and ensures that they are properly used.
• Prepares and maintains the F&B complaint log and daily log of his/her designated outlet.
• Issues repair request orders for designated dining outlet as required and ensures follow up untilclosed.
• Follows Company product and service standards and procedures.
• Under the instruction of the Restaurant Manager organizes and sets up restaurant and pool areas forthemed and special event dinners.
• Provides on a rotational basis supervision of the food and beverage service during private cocktailparties and special events, i.e Captain’s Welcome, Venetian Society party, Virtuoso party, Culinarydemonstrations etc.
• Provides on a rotational basis on-floor supervision and coordination of guest luggage and lightluggage duties on turn around days.
• Attends and assists with pre-service staff meetings.
• Monitors that the water machines (Culligan system) in designated outlets are properly maintained andfilters exchanged as required.
• Monitors that the Vitality juice machines in designated outlets are properly maintained and replenishedas needed.
• Adheres to Public Health, Company cleaning, sanitation and maintenance standards.
• Ensures the logging of all fridge, freezer and dishwasher temperatures in designated outlets in accordance with Silversea procedures and legal guidelines.
• Ensures cleanliness and sanitation standards by carrying out inspections of assigned areas on aregular basis.
• Executes strict Public Health practices in all aspects of the position.
• Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities.
• Provides information and consultancy during inspections. 

Skills, Knowledge & Expertise

• Participates in crew and passenger safety drills according to instructions.
• Always complies with the Company’s safety and pollution prevention regulations and operatingprocedures.
• Participates in all mandatory training.
• Leads by example by taking care of Health and Safety of self and others.
• Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them.