Sr. Technical Consultant (Tampa, FL)

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
The ITSM Sr. Technical Consultant (TC) is responsible for participating in a technical team through the deployment of a Contender Solutions IT Service Management project in ServiceNow. The TC works with the Solution Architect (SA) and Project Manager (PM) to configure ServiceNow according to the project scope and Contender best practices.

Travel Requirements: 

This position will be remote within the Continental US with anticipated travel up to 5%.   

Responsibilities include: 

• Understand industry and ServiceNow best practices.
• Understand Contender products and service offerings.
• Participate in the implementation of delivery projects, including:
• Gathering requirements from the client
• Participating in design development with the Solution Architect
• Implementing requirements defined in Agile stories and tasks
• Understand and follow Contender’s delivery methodology

Required Skills and Professional Experience

• Bachelor’s degree in IT or other relevant field, or equivalent experience
• At least 5 years of experience as an administrator or developer of the ServiceNow platform
• Ability to develop on the ServiceNow platform including configuration and customization
• Strong JavaScript experience
• Strong interpersonal and communications skills
• Ability to develop on the ServiceNow platform including configuration of:
  • Business Rules, Client Scripts, and Script Includes
  • UI Policies and Data Policies
  • Tables and Forms
  • Dictionary Overrides

Preferred Skills and Professional Experience

• Experience with the ITIL framework (ideally certified in ITIL Foundations)
• Experience explaining ServiceNow solutions to business stakeholders
• Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc.
• Experience with Agile methodology (including story refinement, testing, and scrum)
• ServiceNow System Admin Certification
• ServiceNow Implementation Specialist Certification
• Over all 5 years of experience on the ServiceNow platform
• Certified ServiceNow System Administrator
• Certified Implementation Specialist

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected