Sr. Technical Lead, Infrastructure, Server & Firewall Support - DC Area Required

Position Title: Sr. Technical Lead, Network Operations (Infrastructure, Server & Firewall Support)

Department: Information and Communications Technology (ICT) 

Location: Arlington, Virginia [Washington DC Area / Hybrid Role - In office as needed]

Reports to: Director, Service Desk and Network Operations 

 

POSITION SUMMARY 

The Sr. Technical Lead, Network Operations will act as one of the leads for the ICT Network Operations Team. The candidate will direct themselves and the team to ensure that the right people are doing the right things at the right times. They are responsible for leading the entire team on balancing and prioritizing work for team optimization, process adherence, retraining etc.  

This position also serves as an integral member of the ICT team involved with ICT service delivery, as well as leading and collaborating on ICT standards and strategies. In addition, this position will lead efforts to monitor and report key metrics regarding the ICT infrastructure health status of project offices and will act as the primary interface between the project ICT and HQ ICT teams. 

 

POSITION RESPONSIBILITIES 

Management: 

• Support major incidents, escalations and conduct RCAs if needed.  

• Supervise resources across the ICT Network Operations Team.  

• Drive continuous improvement across the ICT Network Operations Team.  

• Responsible for SOP adherence and updates.  

• Participate in Problem and Change Management.  

• Responsible and accountable for reporting personnel issues to the Director, Service Desk and Network Operations.  

• Accountable for escalating technical and facilities-related incidents and issues.  

• Assist the Director, Service Desk and Network Operations with recruiting, training and other initiatives.  

• Provide backup coverage for the Director, Service Desk and Network Operations 

• Responsible for mentoring, coaching and developing other team members of the ICT Network Operations Team.  

Technical: 

• Provide leadership and technical expertise as part of a global ICT solutions team responsible for designing, delivering, and maintaining complex and critical ICT infrastructure and systems. This includes remote services, cloud servers/storage/virtualization deployments, wired and wireless networks, and cyber security assessments/validations.  

• Demonstrate leadership and foster collaborative team approach and interact well with front line and management providing consultation and expert advice on systems and security related topics. 

• Provides technical leadership in the planning and implementation of additions and modifications to the supported home office and project office infrastructure including the provisioning of servers, networking hardware, operating systems software and other related software both on-premises and cloud, as required.  

• Leads the planning and implementation of net