Associate Account Director, Enterprise

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Bazaarvoice is seeking a highly motivated and detail-oriented Associate Account Director (AAD) to join our high-performing Enterprise sales organization. This pivotal supporting role acts as a force multiplier for our most senior Account Directors (ADs) who manage complex, high-value enterprise accounts.   You will be responsible for ensuring operational efficiency and maximizing customer retention within some of our top customer accounts. This will include expertly managing smaller-dollar renewals, selling smaller dollar contracts, and handling paperwork questions and revisions.

What You'll Do:

• As an Associate Account Director, your core mission is to enable senior sellers to focus on strategic growth and new revenue by owning critical retention and administrative processes.
• Own Small-Dollar Renewal Pipeline: Directly manage the full renewal sales cycle for a dedicated portfolio of smaller-sized contracts. This includes timely outreach, negotiation of terms, and contract closure, ensuring zero churn in this segment.
• Contract and Administrative Support: Act as the primary internal resource for senior Account Directors, taking ownership of all routine operational tasks related to amendments, bookings, and transactional contract modifications.
• Customer Operational Liaison: Serve as the primary point of contact for routine customer inquiries related to billing, basic contract questions, and operational support for our Enterprise customers.
• Support Account Strategy: Collaborate closely with senior ADs to assist with strategic tasks, including preparing renewal forecasts for the small-dollar segment, assisting with multi-threading and account mapping documentation, and gathering necessary data to support strategic presentations.
• Maintain Install Base Health: Proactively monitor customer health metrics for assigned accounts, flagging potential risks related to renewals or usage to the senior AD and Client Success team.
• System Mastery: Become fluent in using our CRM (Salesforce) and pricing tools to ensure meticulous pipeline management, accurate forecasting, and complete adherence to all internal sales processes.
• CAS (sampling) rebuys (Velocity/Anchor Only)
• (Not Velocity/Not Anchor) Prospecting/Booking Meetings: Prospect into net new contacts in your assigned customer base, uncovering new opportunities to expand our partnership with these accounts.

What You Bring:

• The ideal candidate is highly organized, process-driven, and eager to build a career in Enterprise SaaS sales.
• Experience: 3-6 years of professional experience in a closing or account management role within a B2B SaaS environment.
• Process & Detail Orientation: Demonstrated ab