Account Executive (Trainer) – ADP/MasterTax Software

ADP is hiring an Account Executive Trainer in our Smart Compliance MasterTax organization. 

 

In this role, you will build relationships and partner with the business stakeholders and clients to achieve business results through ADP's learning resources and initiatives.  As an Account Executive (AE) Trainer you will provide training and consultative support for ADP/MasterTax software for both new and existing clients. This role is responsible for guiding users through product functionality, ensuring successful onboarding, and promoting long-term adoption and satisfaction. The AE also acts as a trusted partner by relying on client feedback and supporting continuous product and training improvements.

 

Every day, you'll leverage your in-depth expertise to act as a resource for colleagues and clients.  You will assist in establishing the direction of your team's activities, coaching and developing your team members, creating an overall productive and enjoyable working environment for your team, and managing and resolving client escalations.  

 

To thrive in this role, you must be comfortable solving complex problems to improve products and services while working in a metric-driven environment.   Integral to this is the responsibility to provide input in the instructional design process, identify and incorporate delivery innovations, seek out and incorporate feedback and provide robust thought leadership specific to modern learning, while leading medium to large scale projects across a cross-functional team.  You have worked independently and, in a team, to consult, support the training design and develop sound training in various modalities, i.e., eLearning, instructor-led, blended, job aids, and more, and can manage simultaneous projects with deadlines. You are a continuous learner who focuses on personal development and business process improvement. Your work will help our businesses support our clients who employee national and multinational employees.

 

Ready to #MakeYourMark? Apply now!

 

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

**** Heavily focused on client training****

• Serve as a trainer and consultant on ADP/MasterTax functionality.
• Deliver training to new clients, refresher sessions for existing clients, and advanced training for specialized roles.
• Support internal associates with product knowledge, troubleshooting approaches, and best practices.
• Develop and maintain training resources: user guides, quick reference sheets, FAQs, e-learning modules, and recorded sessions.
• Stay current on software updates, tax compliance changes, and regulatory requirements; incorporate updates into all training sessions.
• Gather and report trainee feedback; measure training effectiveness and recommend improvements.
• Document training activities and maintain records for knowledge management.
• Performs other duties as assigned

 

TO SUCCEED IN THIS ROLE: Required Qualifications

• 5+ years of experience in software training, consulting, account management (payroll/Master Tax software experience strongly preferred).
• Experience developing and delivering training across multiple formats (live, virtual, written, and video)
• Ability to travel as needed to remote locations, up 15%-20%. 

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences may include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Qualifications

BONUS POINTS FOR THESE: Preferred Qualifications

• Experience using eLearning tools such as Assima