Retail District Manager

Essential Duties and Responsibilities:

• Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations.

• Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies.

• Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost-effective product generation; monitors product levels daily to achieve bottom line sales budget against targets.

• Works with Senior Retail Leadership to generate ideas about future retail activities to ensure a cutting-edge strategy; maintains up-to-date knowledge of the market place, competitors and trends.

• Partners with Retail Leadership to facilitate the annual budget process.

• Partners with HR Department to ensure people management goals are achieved and issues are satisfactorily resolved.

• Ensures store locations deliver excellent customer service to donors and customers.

• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.

• Partners with community businesses and organizations to promote Goodwill’s mission.

• Serves as a Goodwill ambassador to the community.

• Ensures that store leadership is well-trained and fulfill their duties and responsibilities.

• Coordinates efforts among locations to allocate donations, Team Members, and leadership to maximize area performance.

• Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensures minimum risk to Team Members and the business.

• Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire.

• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensures compliance with applicable policies, procedures, and regulations.

• Leads the district in building a strong sales management culture; spends time coaching store leadership, identifies skills and opportunities for development; provides advice and guidance on issues. Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals.

• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers.

• Ensures that store leadership effectively manages performance of Team Members.

• Responsible for meeting or exceeding district revenue (approximately $30 Million/fiscal year) and meeting or exceeding operating income.

• Oversees the operation of 10-14 retail locations.

• Responsible for the management of production output approximately 5.6- 7.8 mill in production dollars monthly. Monitors production performance daily, weekly, monthly.

• Maintains production metrics by location. (IPG, Sell thru, price average, etc.)

• Provides feedback to production summaries nightly. (after normal business hours)

• Conducts store audit “visit form” with each store visit and communicates this daily.

• Writes weekly reflection and recap to include where the week was spent, areas of opportunity, and how they are working to impact stores. Also, to include what they are working on for personal development.

• Coordinates and facilitates monthly Store Manager meetings, follows up on store specific mont