Customer Service Representative - SDI

Division

Steel Dynamics

Overview

Assisting and backing up the Inside Sales Representative team.

Responsibilities

• Working with Inside Sales on orders, reports, analysis, etc.
• Providing ISR backup when they are out
• Monitoring and expediting of production and shipment
• Exceeding customer expectations for timely responses and communication
• Working internally with all departments to serve the customer better
• Meeting or exceeding monthly shipping goals
• Meeting or exceeding department key measurements

Qualifications

Required

• A minimum two-year Associates degree
• Effective written and verbal communication skills
• Detail-oriented and well organized
• Customer Service passion and attitude
• Willing to go the ‘extra mile’ for service and problem resolution
• Able to work with people from all org. levels and backgrounds
• Proficiency with Microsoft Office and PC applications.

Preferred

• An accredited four-year Bachelor’s degree, with a Business concentration
• Three or more years of Customer Service or Sales experience

 

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.