Records and Residency Specialist (Administrative Support Coordinator II)

Position Summary

The Office of the Registrar at San Diego State University is hiring a Records and Residency Specialist to support students, faculty, and staff with academic records and residency for tuition purposes. This role blends attention to detail with strong communication and problem-solving skills in a fast-paced, student-centered environment.

Key Responsibilities:

• Student & Public Support: Assist students, staff, and faculty with questions about residency, grades, and academic records.
• Academic Records Management: Handle projects related to academic records using complex procedures and systems.
• Policy Interpretation: Apply and explain university policies related to registration, grades, and transcripts.
• Residency Determination: Review and process residency reclassification requests in accordance with CSU, state, and federal regulations.
• Compliance & Confidentiality: Navigate sensitive issues with discretion and uphold FERPA and institutional policies.

Why Join Us?

• Meaningful Impact: Help students navigate key academic processes that affect their success and financial access.
• Collaborative Team: Work alongside dedicated professionals committed to service and accuracy.
• Professional Growth: Gain experience in higher education operations, legislation, and public service.
• Student-Focused Mission: Be part of a campus community that values equity, inclusion, and educational opportunity.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego.

Department Summary

Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State, Specialized and International Recruitment, and Enrollment Services Communications. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The Office of the Registrar represents enrollment management programs and provides enrollment services to various constituents across the university in regards to the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides services to the students through the determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy.

The Office of the Registrar has three managers, three assistant directors, and 39 staff of varying classifications across four distinct units.

For more information regarding the Enrollment Services Department, click here.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Ability to manage multiple priorities independently and navigate policies with sound judgment and flexibility.
• Skilled at identifying and solving administrative challenges while considering broader impacts.
• Effective communicator, able to write clearly and present ideas in a professional and accessible way.
• Familiar with organizational systems and procedures, with a proactive approach to problem-solving and service.
• Proficient with of