Senior Account Manager

Remarkable people, trusted by clients to design and advance the world.

Wood is recruiting for a Senior Account Manager to join its Projects business unit, focusing on Process & Chemicals (PC) in the Americas (PC) business grouping. This hybrid opportunity is based in Roswell, Georgia, and is accountable for operational leadership, business growth, and P&L management across multiple projects in the Oil & Gas sector.

#LI-Hybrid

This Role Provides guidance and direction to a team in the operational and commercial delivery of one or more
customer contract(s). This will typically be a long-term (multiple year) contract(s) delivering services to
one or more customer asset(s) or facilities which may include production operations, maintenance,
upgrades and brownfield modifications to hardware and plant.

Provide operational, strategic management and delivery to support and drive the business plan at
contract level. Ensure Wood is working to the highest standards of safety, quality, and operational
excellence, delivering business plans and in support of business growth. Maximize the long-term
customer relationships and commercial return by positioning Wood for contract extensions and renewals.

Produce solutions to strategic, contractual, technical, commercial, operational and personnel related
challenges which impact on customer service and performance. Maintain operational integrity and
excellence, tracking and reporting on performance metrics and steering improvements.

Provide leadership and coaching to the contract team, developing capability, facilitating engagement,
and supporting progression.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Accountable for delivery of contract performance directly focusing on assigned customer/
  contract(s)
  • Typical budgeted revenue of $10+ mil per year and / or Trade and Craft personnel
    of 50 or more
  • Account Manager II responsible for key clients and / or more complex projects (i.e.,
    clients with strategic requirements or higher revenue and / or headcount
• Develops and delivers a robust business plan, whilst driving and supporting corporate
  initiatives, ensuring company values are at the core of all activities.
• Accountable for maintaining positive customer relationship, fostering, and enhancing
  relationship management with open, honest, and effective communications.
• Negotiates changes to contract scope or terms with the customer. Follows Change
  Management process to identify and approve scope, cost and schedule and manages risks.
• Maintain operational integrity and excellence, ensuring robust governance, subcontractor
  management, and performance reporting.
• Work with leadership and peers to improve delivery performance and maximise delivery
  opportunities throughout wider business where required.
• Develop and implement a focused strategy at Contract level, support bid and tender activity
  as required and assume responsibility for positioning and new growth opportunities.
• Understand customer needs beyond the immediate scope and introducing other Wood
• Service Lines to the Customer to grow the overall scope for Wood and add value to the
  Customer/Asset.
• Ownership of HSSEA matters across Contract: ensure HSSEA values are always delivered and
  adhered to, continuously influencing and personally role modelling safety behavioural values.
  Focus the team to attain all HSE plans, ensuring all contracts have HSSEA plans in place,
  supporting continuous improvement and ensuring legislative compliance.
• Is a champion and role model for ethical behavior and compliance with applicable laws
  and policies.
• Responsible for the development and growth of their direct reports including supporting
  and allowing development opportunities outside of their contract
• Accountability for recruitment, selection, and development of talent, ensuring effective
  performanceand capability management, acting as a coach/mentor, and encouraging and
  supporting open and effective communication to optimize delivery of objectives, maximize team
  performance and achieve continuous performance improvement.
• Participate in peer reviews as required

Operational Delivery

• P & L responsibility with associated commercial and financial accountability including revenue delivery, margin and overhead management, budget and forecast determination and attainment, risk and opportunity reviews, cost controls, accounts payable/billing and cash collection
• Ownership of HSSEA matters across assigned area: ensure HSSEA values are delivered and adhered to at all times, proactively leading and demonstrating safety behavioral values. Lead and