Level 3 Surface Hub / Teams Meeting Room Engineer

Req ID: 353201 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Level 3 Surface Hub / Teams Meeting Room Engineer to join our team in Remote, Constanța (RO-CT), Romania (RO).

Role Summary
The Level 3 Surface Hub / Teams Meeting Room Engineer is the senior technical specialist responsible for the design, support, optimisation, and governance of Microsoft Surface Hub and Microsoft Teams Rooms (MTR) solutions. The role acts as the highest escalation point for complex issues, leads service improvements, and ensures reliable, secure, and high-quality collaboration experiences across enterprise meeting spaces.

Key Roles & Responsibilities

• Act as Level 3 escalation for Surface Hub and Microsoft Teams Rooms incidents
• Lead root cause analysis for recurring or high-impact meeting room issues
• Design, standardise, and govern MTR and Surface Hub room configurations
• Support and optimise audio, video, and collaboration performance
• Oversee firmware, OS, and application updates for room systems
• Lead onboarding, rollout, and lifecycle management of meeting room devices
• Troubleshoot complex issues spanning AV, network, identity, and M365 services
• Define and maintain operational standards, runbooks, and support models
• Engage with Microsoft and AV vendors on advanced escalations
• Support major meetings, events, and executive collaboration spaces
• Provide technical guidance and mentoring to Level 1 and Level 2 engineers
• Collaborate with security, network, endpoint, and M365 teams
• Ensure compliance with security, change, and configuration standards

Knowledge Skills & Attributes

• Expert understanding of Microsoft Teams Rooms and Surface Hub architecture
• Strong troubleshooting skills across AV, networking, and M365 layers
• Calm, structured approach during live incidents and critical meetings
• Strong communication skills with technical and non-technical stakeholders
• Customer- and user-experience-focused mindset
• Ability to manage and prioritise multiple high-impact issues
• Strong documentation and standards-driven approach
• Proactive in identifying and resolving systemic service issues

Academic Qualifications & Certifications

Bachelor’s degree or equivalent experience in:

• Information Technology
• AV / Media Engineering
• Computer Science
• Telecommunications

Certifications (desirable):

• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Modern Desktop Administrator Associate
• AVIXA CTS or CTS-I
• Surface Hub or Microsoft Teams Rooms vendor training
• ITIL Foundation

Required Experience

• 5+ years’ experience supporting enterprise collaboration, AV, or M365 services
• 2+ years in a senior or Level 3 MTR / Surface Hub support role
• Proven experience supporting executive and high-availability meeting spaces
• Experience operating in managed services or enterprise support environments
• Experience with incident, problem, and change management processes

 

Technical Expertise

• Microsoft Teams Rooms (Windows and Android) architecture and administration
• Microsoft Surface Hub (v2) configuration and lifecycle management
• Microsoft Teams, Exchange Online, and M365 integration for meeting rooms
• Audio and video systems:
• Cameras, microphones, DSPs, speakers
• Room acoustics and AV signal flow
• Network fundamentals impacting real-time media:
• QoS
• VLANs
• Firewalls
• Proxy and VPN considerations
• Endpoint management (Intune, Windows Autopilot)
• Device monitoring and analytics (Teams Admin Center, Pro Management Portal)
• Firmware, driver, and OS update management
• PowerShell and basic scripting for automation (desirable)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity,