Senior Residential Service Manager - Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Senior Residential Service Manager - Residential and Hospitality Services

Job Profile Title

Administrative Coordinator

Job Description Summary

The Senior Residential Services Manager (Sr. RSM) will manage up to 2 Information Centers, i.e., plan, implement processes, staff, and manage front-line resident and guest services operations.

The Sr. RSM will be considered University "essential" personnel and is expected to work when normal campus operations are suspended (e.g., inclement weather) or if an emergency impacts on-campus residents. In addition, this position will be expected to work outside the regular schedule during peak activity periods (e.g., move-in). Managers will provide timely notice of modified work schedules to the extent possible.

Job Description

Responsibilities

• Serve as part of a team responsible for the building's safety, appearance, and overall condition. 
• Manage a front-line resident and guest services operation serving varied Residential and Hospitality Services customers. The IC will operate seven days/week, 24 hours/day, including national holidays and recognized University holidays. 
• Assist in developing information, communication, and customer service delivery strategies for all 12 ICs. 
• Promote a positive image of Residential and Hospitality Services and act as an ambassador to the University. 
• Responsible for developing positive working relationships with colleagues and critical members of other departments such as College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES). 
• They are expected to maintain ongoing communications regarding activities and events serving the communities in their designated building. 
• Manage a team of student workers.

Qualifications & Requirements:

• An as