EPIC Trainer - Women/Children Services, Pharmacy, and Order Management

Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Position Summary:

Tidelands Health is seeking a dynamic Epic Trainer. The ideal candidate will have experience delivering Epic training courses, with a strong focus on driving user adoption in clinical settings. Epic certification is highly desirable. This role requires a deep understanding of adult learning principles and the ability to develop and deliver training using multiple methods, including in-person, virtual, and e-learning platforms. The trainer will collaborate with clinical teams to ensure the effective adoption and utilization of Epic systems within these specialized service lines.

Responsibilities:

• Design and deliver Epic training to clinical and administrative staff, including comprehensive training curricula, that is tailored to the specific needs of the Service Line.
• Implement multi-modal training delivery methods, including classroom sessions, virtual instruction, self-paced learning modules, and hands-on simulations.
• Facilitate engaging and interactive training sessions that enhance the learners’ understanding of Epic workflows and functionality.
• Collaborate with healthcare teams to assess and adjust training materials according to user needs and clinical workflows, ensuring that the content is relevant and addresses real-world scenarios.
• Provide ongoing support post-training, including answering questions, offering refresher courses, and troubleshooting issues with the Epic system.
• Track and evaluate learner progress, adoption rates, and competency in using the Epic system.
• Stay updated on Epic upgrades, enhancements, and best practices to incorporate these changes into training materials to ensure users are always utilizing the most current functionality.
• Serve as a subject matter expert for service line/Epic focus area, providing guidance and recommendations to increase efficiencies and effectiveness.

Qualifications:

Knowledge and Skills Required

• Bachelor’s Degree.
• Minimum of 3 years of experience designing and delivering software training curriculum for healthcare systems.
• Certified in at least 1 EPIC module.
• Proven experience in developing training curricula and instructional materials tailored to healthcare operations.
• Strong understanding of adult learning principles and the ability to apply them in diverse training environments.
• Expertise in utilizing multiple training delivery methods (in-person, virtual, self-paced learning).
• Exceptional communication and presentation skills, capable of breaking down complex information into easily understandable concepts.
• Ability to work collaboratively with healthcare teams, operations leaders, and IT staff to ensure alignment of training with organizational goals.
• Highly organized, detail-oriented, and capable of managing multiple training sessions, programs, and projects.
   

Education and Experience Preferred

• Master’s Degree
• 7 or more years of experience designing and delivering software training curriculum for healthcare systems is preferred.
• 5 or more years of training Epic workflows.
• 2 or more certifications in the service line modules.
• Experience in change management and user adoption strategies is a plus.
• Ability to analyze feedback and make improvements to training programs.
• Knowledge of clinical workflows.

Service Line/Focus Areas:

Specialty Area: Women/Children Services, Pharmacy, and Order Management

EPIC Modules: Stork, Willow, and Orders

Specialty Area: Radiology, Cardiology, and Surgical Services

EPIC Modules: Radiant, Cupid, or Optime/Anesthesia 

Specialty Area: Provider Efficiency, Workflows, and Reporting

EPIC Modules: Provider Adoption, Reporting, and MyChart

Specialty Area: Acute Care Operations

EPIC Modules: Acute Care Operations

Physical Requirements: Light Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The physical demands described