Clinic Manager

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

Job Summary:

The Clinic Manager is responsible for the daily management of a Carbon Health clinic. Managing all operational policies and procedures, clinic financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful clinic manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.

Key Capabilities

• Collaborate: Shares information with others so there are no suprises; facilitates effective collaboration among clinic medical directors, clinic managers, and external partners

• Drive Outcomes: Eliminates obstacles that affect organizational performance

• Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions

• Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results

• Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information

• Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future job

Essential Functions

Operations Management 

People & Process

• Effectively communicate and operationalize Carbon Health’s mission, vision and values in the clinic

• Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to Carbon Health best practices

• Maintain a system of confidentiality according to Carbon Health policies and procedures

• Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly

• Empower decision making at all clinic levels possible to strengthen trust within the team

• Promote development opportunities for self and team and continuing education within budget

• Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention

Environment of Care

• In partnership with the Clinic Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and Carbon Health policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management

• Maintain a safe and clean environment; enforce compliance and clinic response to emergencies, OSHA standards, and infection control

• Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy

• Implement policies and procedures to meet state and federal guidelines

• Maintain management competence and knowledge of trends in clinical practice to include changes in industry patient care standards and evaluation of the same

• Communicate and respond to patient inquiries with a sense of urgency

Financial Accountability 

Budget & Supplies

• Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner’s mindset

• Utilize ven