Patient Service Coordinator - Greensboro Medical Plaza Hematology Oncology
Advocate Aurora HealthAbout the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Monday-Friday 8:00am-5:00pm
Pay Range:
$20.80 - $31.20Job Summary: Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in as timely a manner as possible. Responsible for accurate and complete messaging regarding appointments or requested information. Requires excellence in customer service and telephone etiquette. A regionalized supervisor will be available in the event of escalation of issues that are outside of the PSC's knowledge base.
What You'll Need:
- High school diploma or GED equivalent with one year office or clerical work experience in a direct customer service role.
- Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required.
- Medical terminology preferred. Bilingual in Spanish preferred.
- Satisfactory score on a
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