Customer Support Specialist SMM

Company Description

At RISK, we are the mavericks of the gaming and wagering industry, where taking bold chances is our core philosophy. In an arena where digital entertainment and betting merge, we’re the trailblazers venturing into the unexplored.

Our mission is to forge ahead with pioneering solutions that challenge the status quo. Our vision? To outpace the competition in seizing new markets and to perfect the art of swift and effective establishment in the international gaming sector.

Job Description

Responsibilities:

• Learn all necessary information for effective job performance.
• Assist customers via live support channels, including Telegram and Instagram.
• Properly handle customer inquiries and provide a high level of service.
• Be ready to work night shifts as part of the rotational schedule.
• Work closely with other departments to resolve issues.
• Monitor social media platforms to identify and quickly respond to customer inquiries.
• Respond to comments and messages on social media, ensuring prompt and professional support.
• Create reports on customer activity on social media and analyze them to improve service.
• Maintain a positive company image on social media.
• Track trends and new opportunities in social media for effective customer engagement.
• Develop content for the Telegram channel, including writing posts, creating visual materials, and planning content strategy.
• Work on increasing audience engagement in the Telegram channel and maintain active interaction with subscribers.
• Analyze content effectiveness in the Telegram channel and implement improvements to increase engagement and reach.
• Monitor competitor activities on social media and analyze their strategies to stay ahead.

Qualifications

• Experience in customer support or a related field.
• Ability to quickly adapt to new challenges and tasks.
• Strong interest in sports and familiarity with internet memes.
• Basic understanding of social media platforms.
• Excellent written communication skills in Ukrainian.
• Willingness to work a rotational schedule (3/3, 12-hour shifts), including night shifts.

Would be a plus: 

• Experience in content creation and social media management.
• Strong analytical skills and attention to detail.

Additional Information

 What we offer:

• A role with impact, leading recruitment in a growing international company.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Competitive salary and benefits package.