Configuration/Business Analyst

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Job Summary

The Configuration/Business Analyst will assist in facilitating system enhancements between technology and various business units.  They are responsible for recommending solutions to a business need and documenting the change.  In addition, they will be heavily involved in the solutioning and implementation of business enhancements to facilitate product development, data integrity, process efficiencies, and loan delivery.

Essential Job Functions

• Works with Technology Partners and Project Teams to analyze, design, implement and/or support business applications/systems
• Develops Product Backlog Items, detailed business acceptance criteria while understanding impact across multiple front end applications as well as corresponding backend support systems.
• Excellent understanding of the SDLC, Agile and Waterfall methodologies
• Strengths usually revolve around communication, organization, and cross functional business and application knowledge
• Implement business solutions with scalable configuration and stable development
• Partner with Technology team to ensure stable solution between configuration and technology is implemented
• Configure and understand structure of business rules across multiple systems
• Complete analysis with considerations to implementation time and stable solutioning and is able to communicate tradeoffs when applicable
• Communicate configuration, technology, and business enhancements to Business and Technology Partners
• Understand and manage code/rule migration through out multiple environments and rollback strategy
• Lead and ensures on-time delivery of all implementations. Communicate roadblocks as they arise. 
• Provides effective support through the development of standard practices and effective communication
• Supports customers to resolve issues with systems or business process/procedures
• Mentor, guide, lead and motivate other team members
• Consolidate input from multiple channels to solidify detailed feature requirements through user stories, Use cases and/or functional specifications.
• Work with Technology pods to convert large user stories into smaller, detailed user stories that developers, user experience, and quality assurance resources can digest.
• Coordinate with development /testing team to deliver enhancements and bug fixes.
• Assists with development and testing phases of projects as needed.
• Negotiates project plans, time frames and trade-offs with Business Partners understanding the impacts to project
• Maintain up to date knowledge regarding mortgage industry and technology trends.
• Ability to produce standard project management artifacts such as Business Requirements Documents, Current and Proposed work flow diagrams, Business Communication Documents etc.
• Follows the Software Development Life Cycle policies and procedures
• Oversees project development process to ensure that it meets stated requirements
• Reports status, manages change control processes, and performs program/project communications
• Negotiates project plans, time frames and trade-offs with Business and Technology Partners understanding the impacts to project

Functional Job Competencies

• Must have excellent verbal and written communication skills with an ability to summarize and present findings or challenges to all levels of staff and management.
• Strong analytical, problem solving and logical thinking skills
• Moderate skill in SQL data analysis
• Excellent planning and task-tracking skills
• Excellent analysis and assessment of business needs and cross-system impacts
• Proficient in using Microsoft Office Suite, including MS Project and Visio

Education/Experience Requirements

• Experience with and comprehensive understanding of Mortgage Origination processes and associated Mortgage Lines of Business
• Business Systems Analysis experience
• Project Management or Project Coordination experience a plus
• Experience with Encompass, Loan Logics, Pricing/Rules Engines, ODM a plu