Sr Equipment Technical Specialist

Job Title:

Sr Equipment Technical Specialist

Department:

Human Resources

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under general supervision, this position will create, test, adjust, and update technical documents, literature, and videos to support field technicians with maintenance, repairs, troubleshooting, and diagnosis of all J.B. Hunt equipment. The incumbent also provides assistance to technicians when technical issues arise. Acts as a subject matter expert in all areas of tractor and trailer maintenance and repair and may act as a mentor to junior staff. Typically engaged in specialty projects. This position has the possibility to work across multiple shifts including nights and/or weekends.   

Job Description:

Key Responsibilities:

• Evaluate current and future training needs for technician personnel

• May mentor, train and/or onboard new and existing employees

• Coordinate with vendors for advanced troubleshooting as needed

• Assist with a weekly department wide publication

• Conduct time studies and research repair times

• Answer calls and/or emails to assist maintenance technicians in a call center environment, as needed, when technical questions arise both during shift and after hours; diagnose and propose solutions to reported problems

• Teach and assist field technicians with technical diagnostic equipment such as the Insite Computer

• Develop scripts and deliver technical troubleshooting training videos

• Review and adjust manufacture's technical repair instructions to target and/or streamline training

• Create, communicate, and monitor equipment repair campaigns through internal system

• Create or locate training classes or videos that will enable the technicians to maintain a high level of proficiency with technology advancements

• Create, adjust, maintain, and update technical literature and documentation (e.g., equipment manuals, technical bulletins, etc.) within the approve training database Maintain advanced knowledge and skills in all technical aspects of repairing and troubleshooting JB Hunt equipment, including attending courses provided by JB Hunt or vendors to learn new technologies or changing maintenance procedures

Qualifications:

Minimum Qualifications:

• High School Diploma or GED equivalent with 3-5 years of related experience and/or training in electronic engine, transmission or reefer repairs; Willingness to work across multiple shifts including nights and/or weekends

Preferred Qualifications:

• 5 years of experience and/or training in heavy tractor and/or automotive repairs

• Proficient communication skills (written and verbal) effectively

• Ability to document information and make quick decisions

• Ability to excel in a fast-paced environment

• Ability to work both individually and as a team

• Proficient computer skills

• Experience in truck/automotive industry

• Extensive experience in electronic engine, transmission and reefer repairs

• Fluent in diagnostic software

• Proficient Organization skills

• Proficient time management skills

• Ability to work with under minimal direction

• Travel up to 20%

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Maintenance, Technical Writing, Transportation/Logistics

Job Opening ID:

00562639 Sr Equipment Te