Jobs and Careers

NI FN Customer Engineer Tier 2/3 and Partners

United States, United Statesfull_timeVerifiedPosted 12 Feb 2025

About the role

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

Analysis & High Level Design involving Solution Definition, Requirements Development, Architecture and High-Level Design
Network Deployment Detailed Design involving developing configuration templates, including IP addressing, VLAN, Capacity, and QoS plans
Network Element Integration including performing software updates, establishing and validating connectivity to network and element management system, testing alarms, timing and synchronization, and services
Troubleshooting involving taking logs and captures to determine the root cause of customer production network issues.

A degree in Electrical Engineering, Computer Engineering, or Computer Science and at least 5 years of practical work experience in Systems Engineering.
Experience configuring, provisioning or troubleshooting Access Technologies (XGS-PON, SDAN) using CLI or GUI on the devices.
Solid communication and technical presentation skills with the ability to influence engineers, customers and executives to become advocates of Nokia products and solutions.

It would be nice if you also had:

Experience troubleshooting and testing Altiplano & 7360 ISAM functions and services.
Knowledge of NETCONF / YANG
Knowledge of Layer 2/Layer 3 IP protocols, MPLS
Network engineering and network design experience
Demonstrated customer relationship management skills

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to: