Director, Application Support

As Director, Application Support – Asset Management, you will play a pivotal leadership role in ensuring the stability, reliability, and continuous improvement of mission-critical applications that support the end-to-end investment lifecycle within Scotia Global Asset Management (SGAM).

This role will own production support across SGAM's full technology stack — spanning front-office order management and execution, middle-office compliance and risk, and back-office settlement and fund accounting. You will serve as the senior escalation point for all critical application incidents, partnering with investment teams, operations, technology, and vendor partners to minimize disruption and drive a culture of operational excellence.

This is a high-impact, high-visibility role that requires a rare combination of deep asset management domain expertise, hands-on technical proficiency across databases and cloud infrastructure, and the leadership presence to manage demanding stakeholders effectively as critical issues arise. You will collaborate with senior stakeholders across business and technology, lead large cross-functional support teams, and drive continuous improvement at scale — all while fostering a culture of accountability, innovation, and inclusivity.

 

Is this role right for you? In this role you will:

 

1. • Own end-to-end production support for all critical asset management applications, including, but not limited to Charles River IMS, SimCorp Dimension, Bloomberg TSOX/FXGO, Candeal, MarketAxess, Virtu Triton, CTM (Omgeo), DTCC, SSC&Net, and proprietary in-house portfolio management systems.
   • Act as the senior escalation point for Severity 1 and Severity 2 incidents, driving rapid triage, root-cause analysis, and permanent remediation.
   • Establish and enforce SLAs, SLOs, and on-call protocols aligned with the criticality of trading and settlement workflows.
   • Lead post-incident reviews, translating learnings into runbooks, monitoring improvements, and architectural recommendations.
   • Manage and coordinate support activities across regional teams and third-party vendors to ensure consistent coverage and accountability.
2. Trade Lifecycle & Domain Expertise
   • Apply deep front-to-back investment knowledge to diagnose issues spanning the full trade lifecycle — order generation, execution, trade confirmation, settlement, reconciliation, and fund accounting.
   • Partner with portfolio managers, traders, and operations teams to understand business workflows and translate issues into precise technical requirements for engineering squads.
   • Ensure support processes account for the nuances of equities, fixed income, FX, and derivatives across exchange-traded and OTC markets.
   • Serve as a subject matter expert on investment data flows, including integration with Bloomberg, Refinitiv, and other market data providers.
3. Database & Business Intelligence Support
   • Troubleshoot and resolve production issues involving SQL Server and Oracle databases, including query performance degradation, deadlocks, data integrity anomalies, and ETL failures.
   • Write and interpret complex SQL queries, stored procedures, and execution plans to diagnose data issues independently.
   • Support and maintain BI reporting environments — Power BI and MicroStrategy — ensuring data accuracy, report availability, and governance for investment, risk, and operations teams.
   • Collaborate with data engineering teams on pipeline failures and data quality issues impacting downstream investment analytics.
4. Cloud Infrastructure & Architecture
   • Oversee application support for workloads hosted on Google Cloud Platform (GCP), Google Cloud VMware Engine (GCVE), and Microsoft Azure.
   • Work closely with cloud and infrastructure teams to diagnose networking, containerization, and availability issues affecting production applications.
   • Champion observability best practices — logging, tracing, alerting, and dashboards — to shift the team from reactive to proactive support.
   • Contribute to resilience, disaster recovery, and business continuity planning for all critical investment applications.
5. Stakeholder Management & Communication
   • Build trusted relationships with senior stakeholders across investment management, trading, operations, compliance, risk, and technology, providing clear and timely communication during critical incidents.
   • Manage stakeholder expectations under pressure, balancing urgency with accuracy and maintaining composure during high-severity events.
   • Prepare and deliver executive-level incident briefings, post-mortems, and operat