Director, Franchise Innovation & Platforms and Technology

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Franchise Innovation & Platforms and Technology

Franchise Job description

The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard.

Be part of a team that is not just leading, but redefining the world of payments.

The Role:

Director, Franchise Innovation will be a leader with global responsibilities defining Mastercard’s new Product and Franchise development across Services, building our Franchises of the future. This includes defining and establishing Franchise frameworks to support payments, data and value add services constructs, ideating and launching Franchise rules and standards to support innovative new use cases across data, AI and security solutions

The role will have 2 primary focus areas:

• Serve as the Franchise Innovation Lead, assessing Services business requirements and implementing franchise frameworks/GTM models to advance key initiatives, while ensuring effective onboarding, licensing, consumer protection, and ecosystem oversight.

• Convert high-level business needs into clear requirements for franchise platform development. With strong franchise platform expertise, this role accelerates discovery and development to help services scale across the franchise.

This is a role with key objectives in shaping Mastercard’s multi-rail strategy and delivering commercial success. You will be working closely with various teams within Franchise, Product and other key stakeholders including Legal, Finance, Services, Treasury and Risk Management to deliver large multi-year transformational impact.

The role is based in Purchase, US.


Key Responsibilities include:

• Driving development of Franchise framework development across all Services including participation models, value exchange, associated rules/standards and potential compliance monitoring programs

• Supporting the team in requirement gathering workshops with customers and internal stakeholders and other ecosystem partners to deliver an MVP and roadmap of features

• Acting as a Franchise liaison in internal project meetings in which requirements are being developed and designed offering strategic insights/know-how for Franchise scalability
• Facilitate development of Franchise rules and standards closely aligned with product vision to build seamless path of scalability across all Services
• Develop value exchange diagrams and control points to ensure balanced exchange of value to enable key brand promises like consumer protections, disputes etc.
• Serving as a point of contact for potential Franchise solutions and operational support which can be offered to commercialize offerings in target markets
• Develop product guides to build out via close partnership with Mastercard services team for MVP, aligned with evolving product vision

• Supporting interoperability and multi-rails scenarios where there is need to bridge Franchise frameworks between card and non-card payments

• Lead platform level business architecture, strategy discussions to ensure new services fit and scale with franchise technology
• Ability to lead on a proposition and launch it as part of a cross functional team across multiple regions where speed to market is critical
• Launch products and services via markets tests and/or controlled pilots, ensuring key metrics are captured and reviewed and used as robust entry and exit criteria to define the success of the launch

• Ability to deputize for other Franchise Innovation