On-Call HOPE Village Client Aide

DEPARTMENT:               Social Services

POSITION TITLE:          HOPE Village Client Aide

STATUS:                          Extra On-Call

WAGE:                             $17.00/HR

GENERAL STATEMENT :

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

 Within the HOPE Village Emergency Housing Program, the “Client Aide – Lead” is responsible for completion of various assigned tasks including, but not limited to: scheduling client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds.  The “Client Aide – Lead” works closely with residents of the HOPE Village Program. Whether providing basic needs services, or de-escalating negative client interactions, the position receives daily supervision from the HOPE Village Program Site Manager.

EDUCATION AND WORK EXPERIENCE:

• HS Diploma or GED
• Documented experience in public contact / Customer Service
• Documented experience in homeless services (or related experience).
• WA Driver’s License
• Pass a MVR check and TSA driving training
• Strong Human relations skills; trauma-informed care;

 KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• An ability to engage with diverse populations in a respectful and culturally responsive manner
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Successful completion of periodic retraining and re-approval are required for continued employment.
• Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance and differing abilities.
• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Self-starter, persuasive, and compassionate.
• Understanding of basic conflict resolution.
• Detail oriented – highly organized – multitasker.
• Strong use of the English language in verbal and written communication -spelling- 90% Grammar 85%
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Client centered mindset.
• Commitment to keeping client information confidential.
• Possesses a valid Washington State Driver’s License and has the ability to pass The Salvation Army driver requirements.
• Must successfully pass the background/reference check process
• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
• Obtain documentation of current TB test.
• Complete the Bloodborne Pathogen training within 90 days of employment.

 SOFTWARE-RELATED SKILLS:

• Outlook, Microsoft Word
• Working knowledge of integrated database applications and/or ability to use new software programs with basic training

SCOPE OF POSITION:

Within the HOPE Village Emergency Housing Program, the “Client Aide – Lead” is responsible for completion of various assigned tasks including, but not limited to: scheduling client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds.  The “Client Aide – Lead” works closely with residents of the HOPE Village Program. Whether providing basic needs services, or de-escalating negative client interactions, the position receives daily supervision from the HOPE Village Program Site Manager.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with the training and orientation of new Client Aide staff, volunteers, and interns in the knowledge, skills, and abilities related to the safe and effective performance of the Hope Village operational guidelines
• Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals
• Ability to properly operate all safety and security systems, which may include CCTV video monitoring.
• Ability to conduct visual inspections of the workplace on a co