Customer Service Specialist 2

Description

Benefit type: part time benefited

Benefits available: For a full description of our benefits, please click here.

Do you love helping people? Do you enjoy working with all members of our community? Become a Customer Service Specialist.
At Bend Parks and Recreation we are committed to delivering the best customer service possible at all of our facilities.
About the job:
Our Customer Service Specialists perform varied office and customer service duties including reception, customer transactions, cash handling, and general office assistance.

A day in the life:

• Acts as lead worker over Customer Service Specialist 1, and Aides staff and volunteers; provides training, prioritize and assign tasks to efficiently complete work; give direction to workers concerning work procedures and performance standards; review the accuracy, quality and quantity of work; and provide informal feedback of employee performance to the supervisor.
• Provides needs-based assistance support in assessing level of assistance needed, making recommendations to Customer Service Coordinator, communicating appropriately with applicant.
• Schedules and processes facility, equipment, and park rentals. Assists customers in understanding facility and park rental guidelines and requirements.
• Conducts daily deposit, reconciles, researches and adjusts discrepancies.
• Inventories, plans, and places concession and accessory orders for facility; stocks as needed.
• Greets the public and directs them to activities, answers multi-line telephone, provides district and facility information.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. May process refunds, credits, and transfers.
• Assists the general public with program enrollment and facility reservations. Notifies participants of program/class cancelations or changes.
• Performs various clerical duties such as data entry, proofreading, developing and formatting documents, word processing, filing, photocopying, sorting and distributing mail, maintaining bulletin boards and display cases, etc.
• Provides excellent internal and external customer service. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assists with cleaning duties as assigned.
• Performs emergency support as directed in emergency action plan.
• Performs other job related duties as assigned.

Schedule:
This job has irregular work shifts.

Requirements

 

What you’ll need for success:
Strong Knowledge of:
Customer service standards; cashier and money handling procedures; general office practices; multi-line telephone systems; basic arithmetic, spelling, English and grammar.

Skill and Ability to:
Communicate effectively, tactfully, and pleasantly with the public; work effectively with frequent interruptions; work independently; deal effectively with difficult situations and people; effectively lead and direct others; efficiently use specialized software application and operate a variety of office equipment including computer, phone system, copy machine; physically perform the duties; work cooperatively with others and create a positive, constructive relationship with staff and the general public.

What we’re looking for:
Education, Experience, and Training:
1. High school diploma or equivalent; AND
2. One (1) year of customer service experience with cashiering and computerized processing experience; OR
3. Any satisfactory combination of education, experience and training.
4. Bilingual in English and Spanish Preferred but not required.

License and certifications:

1. Some positions may require possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

Position Specific Requirement

This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

If you do not have a driver’s license or have an unacce