Executive Support, AVP - Blackstone Technology & Innovations

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.
 

Blackstone Technology & Innovations:

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies.  

BXTI is nimble and entrepreneurial – our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge. 

Blackstone is seeking a highly skilled and dedicated individual to join our Executive Support team as an Assistant Vice President. In this role you will be responsible for providing comprehensive technical support and assistance to the entire user community, onsite. Your primary focus will be the top VIP executives.  Ensuring they have a seamless and efficient technology experience. You will play a critical role in reducing bugs and outages associated with the introduction of new solutions into their workflows. You must be able to deliver on projects and take the lead on many initiatives. Additionally, you will collaborate with BXTI subject matter experts to identify and implement new technology solutions, as well as explore alternative ways to improve the technology experience at Blackstone.

Responsibilities:

• Provide on-site and remote technical support for computers, peripherals, iPhones, and iPads. This includes troubleshooting, repairing, and installation of hardware, software, and operating systems, specifically for Windows 10 and the Office 365 suite.

• Deliver a white-glove technology experience to senior members of the company, ensuring their technology needs are met with exceptional service and support.

• Take ownership of projects and lead other team members to successfully complete tasks at hand, ensuring timely and high-quality delivery.

• Set up and configure workstations on a weekly basis for new hires and office moves, ensuring a smooth transition and optimal functionality.

• Proactively identify and track problems and enhancements to continuously improve the user experience, addressing any issues and implementing improvements.

• Identify new technologies or alternative approaches that can enhance workflows and productivity for users, and present recommendations to stakeholders.

• Liaise with Infrastructure and application teams on issues that require escalation, ensuring timely resolution and minimal disruption to users.

• Utilize the help desk ticketing system (ServiceNow) to document all work performed and communication with clients, ensuring accurate and comprehensive records.

• Stay updated on emerging technologies, industry trends, and best practices to provide up-to-date support and recommend innovative solutions.

Qualifications:

• 6+ years of experience providing technical support in the financial sector.

• Experience in troubleshooting Zoom, Windows 10, Mac OSX, IOS and the Office 365 suite.

• Exceptionally strong analytical, problem solving, and organizational skills.

• A passion for learning and personal growth, with a drive to bring value to the team.

• Proven ability to take initiative, work independently, and follow through on projects.

• Ability to work effectively with little direction, demonstrating self-