Operations Supervisor, Shipping

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:
The Operations Supervisor oversees the successful operation of their assigned department or area of responsibility within the Distribution Center. This role leverages both relationships and strategy to meet and exceed supply chain objectives and goals. This role typical reports to the Asst. Gen Mgr. and is based in our Stockbridge Distribution Center.

Area Performance
•    Maintain minimum performance standards while performing required job functions.
•    Manage workload and staffing to meet goals across assigned area 
•    Properly utilize people, equipment, technology and facility for distribution operations in assigned area 
•    Understand and achieve all functional area performance metrics (service, cost, quality and accuracy) for all channels of business 
•    Know and achieve productivity targets while maintaining high levels of safety, quality, accuracy, service and morale 
•    Understand and own the daily workload/workflow for your specific functional area and shift. Make sound business adjustments to ensure your functional area is operating at most efficient model 
•    Ensure the day-to-day operations of assigned functional area run smoothly and efficiently (meeting/exceeding all performance metrics while displaying top leadership behaviors). 
•    Understand and properly manage all production levers that impact assigned functional area productivity rates while maintaining high levels of service, quality and engagement 

Staff Development
•    Through training, coaching and leadership, ensure your team is achieving/exceeding daily production plans 
•     Model and promote teamwork within your functional area 
•    Effectively promote cross-training for all the associates assigned in assigned functional areas 
•    Work closely with peers and superiors (operations managers) to develop goals and objectives that align with shift/facility/corporate goals and objectives 
•    Develop associates (non-exempt) through timely feedback, effective communication, proper expectations and training, mentoring/coaching so they can achieve their professional metrics/goals and take on roles of increased responsibility over time 
•    Conduct midyear and annual performance reviews for all direct reports (addressing metrics and behaviors) 
•    Effectively collaborate and communicate with internal business partners (shift counter-parts, customer service, planning, quality, other operational teams, etc.). 
•    Direct reports include operations coordinators, specialist/clerks, and production associates for assigned area on assigned shift. 
•    Responsible for enforcing housekeeping, safety and C-TPAT compliance in assigned area of responsibility; Stay within compliance of the company policies regarding safety. 

Process Improvement
•    Understand and constantly use continuous improvement methodology to increase, quality, accuracy service and safety while increasing productivity 
•    Develop, implement and enforce standard operating procedures and daily work guidelines and processes that optimize resource (people, equipment, technology) utilization 
•    Conduct monthly safety walks and complete safety inspections 
•    Actively own safety (incidents, near misses, accidents, awareness, etc.) through full participation in all safety related matters (meetings, supporting initiatives, investigations, etc. 

WE’D LOVE TO HEAR FROM YOU IF:
Must have:

•    Proven ability in making sound business decisions (focus on the decision-making process and the use of solid data to formulate and implement decisions).
•    Excellent and proven leadership ability (focus on being proactive, leading/driving change, repeatedly achieving given goals, motivating people, coaching/developing people and being a good follower – disagree and commit).
•    Very strong customer-focus (demonstrated success in identifying, understanding, aligning, delivering and following-up with internal and external customers).
•    Demonstrated success working within a matrix organization and team environment while meeting/exceeding expectations.
•    Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining clear focus on all priorities.
•    Interpret a variety of instructions furnished in wri