West Coast Regional Manager - Surveillance

Description

ABOUT US: Frasco Investigative Services, a division of Frasco, Inc., provides unparalleled quality investigations throughout the entire United States. Frasco is a full-service investigation corporation serving the insurance, legal, employment, and entertainment communities. Our client base includes many of the nation’s largest insurance carriers in the workers’ compensation, liability, and disability arenas; corporate and independent counsel; risk management for entertainers and public figures; and many municipalities and public agencies. Services we provide include surveillance, statement & interviews, activities checks, background checks, and other investigative endeavors. Through our Frasco Profiles division we provide national and international pre-employment screening. Our people: https://youtu.be/VPZH_Xn5kD4

Must reside in Pacific Time Zone (preferably California)

Essential job functions include, but are not limited to:

• Represent company in a professional manner at all times. Communication and appearance.
• Work well in a rapid paced environment. High volume of work to be done in a shorter amount of time with high level of accuracy.
• Daily results communicated to clients by telephone and email.
• Daily communication with field staff by telephone and email.
• Daily communication with senior management by telephone and email.
• Electronic assignment document review.
• Analysis of client requests and objectives.
• Instructions of client assignment and objectives summarized for investigator.
• Investigator case assignment done electronically in scheduling software.
• Assignment details and related documents distributed to investigator electronically.
• Management of client budget authorization in relation to work conducted.
• Investigation field management daily. Knowledge and direction of investigator activity and decisions.
• Client expectation management.
• Result reporting to clients via email and phone.
• Investigator motivation and leadership.
• Investigator accountability management.
• Investigator report review.
• Client instruction review and adherence.
• Timesheet approval.
• Invoice calculation and creation.
• Invoice approval if completed by administrative staff.
• Employee availability management.
• Employee overtime comp management.
• Employee performance reviews and compensation management.
• Occasional client face to face meetings/lunches/dinners/events.
• Occasional association meetings/events.
• Weekly attendance (phone) at staff meetings.
• Investigator weekly timesheet approval.
• Responsibility for investigator legal compliance.
• Monitor/Coordinate Investigators Travel & Expense
• Represent Company/Client in court and/or legal proceedings

Financial Responsibilities and Measurable Performance Goals include:

• Assignments under management
• Daily, Monthly and Annual billing goals
• Daily billing averages
• Inventory total
• Inventory total to average sales total
• Billing to sold ratio
• Past due file percentage
• Report Cycle Times
• File Cycle Times
• Up-sells to other service lines
• Reassignments on open/closed files
• Investigator video production per day and per file
• Investigator video production per 8 hours worked

Requirements

Knowledge and Skills:

• Excellent spoken and written English communication skills (Spanish speaking a plus)
• Ability to communicate ideas effectively and professionally
• Strong computer and internet skills
• Demonstrated ability to manage multiple, competing priorities
• Minimum of 5 years experience in a related role
• Ability to work under pressure and meet deadlines
• Careful attention and commitment to accuracy and detail
• Strong organizational & prioritization skills
• Goal oriented and comfortable working with metrics
• Ability to model behaviors that reflect Frasco’s core values

Minimum Qualifications:

• Bachelor’s Degree in Criminal Justice or Related field preferred
• Prior industry experience necessary
• Strong computer skills
• Experience with coaching, teaching, assessing and mentoring
• Ability to problem solve and lead teams to produce timely results
• Strong interpersonal skills and capabilities for dealing with all levels of management, their support teams and broad cross section of clients.

Must reside in Pacific Time Zone (preferably California) 

Salary is competitiv