Food Services Assistant II

Job Summary:

Prepares and delivers food trays to patients, processes meal requests, and assists customers. Uses hospital computer systems for meal orders and interacts with patients, staff, and customers.

Education & Experience:

• Required: High School Diploma or GED
• Preferred: 2+ years of food service experience

Skills & Qualifications:

• Ability to follow written and verbal instructions
• Knowledge of food service operations and sanitation standards
• Strong customer service and communication skills
• Basic math, cash handling, and computer skills
• Ability to perform physical tasks (lifting up to 50 lbs.)

Key Responsibilities:

• Food Preparation: Assists with cold food prep, baking, and grill support
• Tray & Order Management: Prepares and delivers patient and customer trays
• Sanitation: Cleans kitchen, dishware, and work areas
• Cash Handling: Processes customer payments and maintains a balanced cash drawer
• Patient Support: Enters diet and meal orders, assists patients with meal choices
• Teamwork & Professionalism: Resolves customer concerns, upholds workplace standards

Workplace Standards & Compliance:

• Maintains safety, hygiene, and patient confidentiality standards
• Adheres to corporate compliance, HIPAA, and safety regulations
• Completes required training and competency assessments

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.