Principal Process Manager, Cash Monitoring & Support (Work from Home)

Principal Process Manager, Cash Monitoring & Support (Work from Home)

The associate will be responsible for planning, organizing and exercising team and people leadership around the coordination of workflow and process management related activities in accordance with policies and procedures, while maintaining effectiveness and efficiency.  This multifaceted job also involves leveraging a practical approach to problem solving, communication, quality and speed while utilizing multiple applications.  This position requires attention to detail, strong teamwork, and initiative to drive flawless results. The associate must display strong problem-solving techniques, possess integrity, and creative thinking while working in a collaborative environment. This role includes direct people leadership responsibilities, including coaching, developing, and fostering a collaborative team environment.

Responsibilities:

• Process Engineering - Create and/or validate processes and process flows associated with the team and support process improvement opportunities

• Design and produce reports & metrics used to measure process efficiency and effectiveness

• Lead team in practices, policies and methodologies related to its processes

• Analyze and correct data issues with tools used or owned by department

• Provide subject matter expertise on processes when representing the team in projects and other meetings with various LOBs and Third Party Vendors

• Leverage a variety of cash tools and reports to proactively resolve issues and address complex problems, ensuring timely and accurate outcomes.

• Provide back-up support for other ATM & Cash processes as needed

• Understand upstream and downstream impacts in cash ecosystem

• Provide people leadership by mentoring and developing team members, fostering a positive and collaborative environment, and supporting performance management activities.

Basic Qualifications:

• High School Diploma, GED or equivalent certification 

• At least 1 year of experience with Microsoft Office or G Suite 

• At least 1 year of process management experience

 Preferred Qualifications:

• At least 2 years of Cash Operations experience

• Bachelor’s Degree or military experience 

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification  

• At least 2 years of experience in Process Management   

Work from Home Technology Requirements:

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home