Senior EDI Analyst- Charlotte, NC

Description

Job Title: Senior EDI Analyst

Job Type: FT

Location: Hybrid- Charlotte NC office

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. 

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Senior EDI Analyst is responsible for internal EDI processes and EDI implementation for the firm. This position supports project-based initiatives that impact our file integrations with clients, data providers and other partners. This is a position with expert level knowledge, guidance, and management of EDI file processes, tooling and solutioning to help continue to build and strengthen the firm’s reputation. The Senior EDI Analyst reports to the VP of Process and Planning.   

What You’ll Do

• Maintain general employee benefit knowledge as well as Flores system knowledge with our proprietary software and administrative model regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA Administration, Commuter Benefit Accounts, COBRA and Direct Reimbursement models.
• Understand tasks and processes related to EDI file set-up and maintenance and communicate technical requirements and objectives clearly internally and externally, with emphasis on translating these requirements simply to all audiences regardless of their prior knowledge on these subjects.  
• Interact with Account Managers, Clients, Brokers, and file feed Vendors in a positive and helpful way through email and calls to facilitate implementation of EDI file feeds for enrollment/eligibility, contribution, and COBRA file types.
• Collaborate with internal staff that range from non-technical resources to developers to develop and test new or modified systems, tools, and data flows.
• Develop and implement solutions that improve data accuracy, system efficiency, and scalability.
• Troubleshoot and resolve EDI-related issues between internal systems and external partners.
• Perform file testing and file layout building as required for multiple plan and file types for all external clients.
• Manage and perform other internal duties relating to client files, which may include routing, auditing, and handling error reports. 
• Serve as the resource for problem identification and resolution of file feed related issues.
• Support firm growth and improvement by participating in development projects relating to EDI processes and Data Pipeline testing. 
• Create, manage, and improve the training platform at the firm on an ongoing basis. 
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes Flores’ core values.

Requirements

Who You Are

• A graduate of a Bachelor’s degree program from a four-year college or university (preferred) or equivalent experience. Prior experience with Healthcare, Financial Services and/or CDH Benefit Administration in a related position.
• Someone with 4+ years of experience working as an EDI, Interface, or Integration Analyst
• Proficient with EDI tools, platforms, and data orchestration tools, and experienced with the design, development, and maintenance of EDI maps, integrations, and workflows.
• Someone with working knowledge of database structures and business transactions.
• A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
• Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
• An internally motivated individual looking to grow personally and professionally.
• A qualified candidate who possesses above average analytical and problem-solving skills and is experienced with Microsoft Excel. 
• Someone with the ability to process and manipulate data in a variety of formats while ensuring accuracy and data integrity.  
• Able to perform this job successfully and grow into managing significant client relationships.
• An individual that understands the value of providing a high level of customer service.<