Customer Success Manager

<p><strong>Overview</strong></p> <p>Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked&nbsp;<strong>#3 on Fast Company's Most Innovative Companies list</strong>. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.</p> <p>Smartling is seeking a Customer Success Manager for a remote, work from home position,<span style="font-weight: 400;"> located anywhere in Ireland. </span>As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle.&nbsp; You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us.&nbsp;</p> <p><strong>You Will</strong></p> <p><span style="font-weight: 400;">Customer Communication and Education:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Oversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment</span></li> </ul> <p><span style="font-weight: 400;">Customer Retention and Growth:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team members</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Establish trusted advisor relationships with all major stakeholders w