Manager, IT Service Delivery (Automation Platform Services)
EntergyAbout the role
Job Title: Manager, IT Service Delivery (Automation Platform Services)
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, Inc.-ESI (OLD)
***The referred location for position is New Orleans, The Woodlands, Texas will be considered***
Job Summary/Purpose
The Manager, Automation Platform Services is a critical leadership role within the IT Platform organization, responsible for the enterprise automation infrastructure that enables business process automation and intelligent automation across the company. This position owns and operates the full automation platform stack including Automation Anywhere for robotic process automation (RPA), Microsoft Power Platform (Power Apps, Power Automate, Power Virtual Agents), and AWS-based automation services including Lambda and Step Functions.
As the enterprise advances toward agentic AI capabilities, this role will be instrumental in planning the platform infrastructure for AI agents, including Model Context Protocol (MCP) implementations and agent-to-agent (A2A) communication protocols. The manager will ensure the automation platforms are positioned to support the evolution from traditional RPA to intelligent, AI-driven automation. The manager leads a team of automation engineers responsible for ensuring the reliability, performance, and availability of enterprise automation infrastructure. This role operates within a traditional IT support model, providing automation platform services to business units, the AI organization, and citizen developers across the enterprise. The manager establishes and maintains effective operational processes, service level agreements, and support procedures to ensure automation consumers have reliable platforms to build and run their automated solutions.
The primary responsibility of the Manager, Automation Platform Services is to ensure enterprise automation platforms are reliable, predictable, cost effective and secure. The manager will develop and lead a high-performing team, establish operational standards and procedures, and maintain productive relationships with automation developers and business users throughout the organization. This role requires deep technical expertise in automation platforms combined with forward-looking awareness of agentic AI trends, strong operational discipline, and people leadership skills.
Job Duties/Responsibilities
1.
RPA Platform Operations: Own and operate the Automation Anywhere enterprise RPA environment. Manage bot runners, control room infrastructure, and license allocation. Monitor bot execution health, queue management, and platform performance. Ensure RPA infrastructure availability meets service level agreements and support production bot workloads across the enterprise.
2.
Power Platform Administration: Oversee the Microsoft Power Platform environment including Power Apps, Power Automate, and Power Virtual Agents. Manage environment provisioning, data loss prevention policies, and connector governance. Support citizen developers and professional developers with platform access, guidance, and troubleshooting. Monitor platform usage, capacity, and compliance with enterprise standards.
3.
AWS Automation Services: Support AWS-based automation infrastructure including Lambda functions and Step Functions workflows. Ensure serverless automation workloads are reliable and performant. Monitor execution metrics, manage resource configurations, and troubleshoot failures. Coordinate with development teams on deployment and operational requirements for cloud-native automations.
4.
Agentic AI Platform Support: Support emerging agentic AI infrastructure
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