Sr. Practice Manager

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami Health System, "UHealth", Department of Pediatrics has an exciting opportunity for a Full-Time Senior Practice Manager to work in Miami.

The Senior Practice Manager directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational.  Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments.

Core Responsibilities:

• Manages and coordinates the activities of office and clinic personnel.

• Approves time and attendance documents.

• Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.

• Maintains and adjusts job descriptions for department staff.

• Sets goals and objectives for support staff and evaluates their performance.

• Trains or facilitates the training of personnel within the assigned division(s).

• Participates in customer service and leadership training.

• Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.

• Develops and implements an inventory control system for supplies and materials required by the practice.

• Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:

• Collaborates w/ centralized department leadership, in conjunction with the Division Chief, on day-to-day operations of the Pediatric Hematology/Oncology program within the Department of Pediatrics.

• Monitors approved budget for the division and responds to requests from leadership, including the Director of Finance, for information related to budget variances.

• Maintain and implement policies and procedures specific to the Pediatric Hematology/Oncology program which are consistent with the Department and University rules and compliant with state, federal; and professional regulations as well as standard policies and procedures.

• Perform a limited role as administrative liaison between the division, the department, other University Departments and Centers, UMMG and outside agencies and organizations including Alex’s Place at the Sylvester Comprehensive Cancer Center.

• Implement the clinical operations plans in conjunction with the Division Chief and Senior Administrative Officer, which reflect the strategic initiatives and departmental long-term plans for the Department and School.

• Monitor management reports tracking division activities including productivity, revenue/expenses and other survey benchmarks.

• Review reports related to division charges and collections, physician work RVU's, other reports that may be requested by the Division Chief.

• Responsible for the management, supervision, performance evaluation and overall professional growth and coordination of activities for support staff including Office Manager and Clinical Business Operations Representative.

• Establish work schedules and assignments for staff including remote v. in-person arrangements within the division.

• Supervise routine office activity, including telephone answering, completing personnel events, forms, expense vouchers, requisitions, travel for faculty and staff, physicians' schedules and proper coverage for absent support staff during vacations and leaves.

• Coordinates facilities and equipment maintenance and upgrades as necessary.