Commercial Account Manager

iGaming:

If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

The Key Account Manager should have a deep understanding iGaming operations, the supply of gaming products and services to operators, and the management of post-sale relationships. Reporting into VP Commercial - Managing Director, US, and sitting within the Light & Wonder Commercial team (Sales and Account Management), this role is critical for Light & Wonder iGaming to effectively manage, support and grow business with its various North American gaming clients.
 

Essential Job Functions

• Build and manage close relationships with the allocated Light & Wonder (L&W) North America clients. These clients will be based in North America in multiple locations including New Jersey, Pennsylvania, Las Vegas, Houston, etc.  Client engagement will be facilitated through a combination of Teams meetings, face-to-face meetings, phone calls, email, Skype, Slack and so forth.

• Manage multiple clients in a professional and organized manner. Complete regular client review meetings. Create and manage backlogs of client requirements. Keep clients up-to-date with L&W documentation.

• Ensure clients are taking maximum advantage of the L&W portfolio inclusive of first party content and studios, as well as third party studios.

• Ensure clients are optimizing L&W games on their sites. Collaborate with external and internal marketing teams. Pass across marketing materials and digital assets. Work to get premium onsite positioning of L&W games and new games released quickly on clients’ sites.

• Establish trust and relationships with key client influencers and decision makers.

• Work with clients to compile data and insights on L&W product performance versus that of competitors, the effects of targeted campaigns and promotions etc.

• Up-sell the existing clients for new products and premium offerings. Work with them to broaden the L&W product footprint within their business.

• Liaise with the L&W Product team as well as other internal departments to effectively respond to clients’ inquiries and concerns, and to communicate feedback on client requirements, preferences and valued-added features.

• ​Driving the business strategy with impressive results​

• Mastering LnW internal protocols and operating with high levels of efficiency within the role, coaching and supporting new team members ​

• Deliver client revenues in line with company forecasts.

​This position has no supervisory responsibilities.

Qualifications

Education

University degree in Commerce or Business Administration or equivalent relevant experience

Required Experience

• A minimum of 3 years of experience as an account manager / commercial manager across any relevant online (digital) industry and sector

• Experience supporting key accounts and a proven track record in growing an existing business portfolio and in achieving, and exceeding, established revenue targets

• A record of developing strong working relationships with executives, peers, and associates

• Some experience within the iGaming or Gaming industry is advantageous

Knowledge, Skills & Abilities

• Excellent communication skills

• Ability to work independently, and possess strong organizational and time management skills

• Proven competence in negotiating. Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms

• Tech savvy and customer service oriented

• Professional, resourceful, and patient, and tactful in handling customer inquiries and negotiations

• Enthusiasm and leadership. A strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment

• Proficient in MS Office (Word, Excel and PowerPoint)

• Experience drafting proposals an