Manager, Customer Success Engineering

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

Manager, Customer Success Engineering

If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a technical leader with great relationship skills to lead and grow delivery of SentinelOne implementation and advisory services.

SentinelOne is growing its Customer Success teams in the EMEA and APJ regions and is looking for a seasoned professional services consultant or Customer Success Manager with leadership experience.  This individual will manage our international Customer Success Engineering teams providing service delivery for our rapidly growing install base.

Our CS Engineers build and maintain relationships with customers in order to deliver exceptional quality services and mission-critical security solutions. CS Engineers focus on deploying and enabling SentinelOne solutions in complex enterprise environments meeting both technical and business needs. 

You should have impeccable relationship and process skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help with making our Customers successful!

Responsibilities

• Own and manage implementation, enablement and advisory services to include Identity and Deception technologies in EMEA and APJ regions
• Continually evolve service offerings and methodology to align with Customer needs and position SentinelOne Customer Success as the trusted advisor to all customers
• Assist with the alignment and standardizations of service delivery and best practices globally
• Create processes and KPIs for managing and tracking service delivery, value and adoption
• Working collaboratively with SentinelOne Product and RnD teams on advocating for customer challenges and technical needs

 

Qualifications

• Possess a strategic, customer-centric approach and enjoy working with Customers
• Establishing strong relationships and managing expectations with great results.
• 7+ years prior experience in a field services role (professional services, technical account management, etc.)
• Prior leadership experience within services delivery or customer success
• Strong knowledge of security technologies, architecture and operations and experience in advising customers on best practices
• Understanding of Active Directory, IAM and cloud architectures
• Thrives in a multitasking environment and can adjust priorities on-the-fly

What will separate you from other candidates?

• Good working knowledge of information architecture, networking, endpoint systems and cloud fundamentals
• Hands on (operational) experience with various cybersecurity and networking solutions (SIEM, firewalls, endpoint security, IDS/IPS etc)
• Training and enablement services delivery experience
• Experience building and managing high-performance delivery teams in a fast-paced start-up environment
• Knowledge of threat handling, incident response and SOC operations 

 

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.